Thema "Re: New CallYa user but no 4G" in Archiv_CallYa

New CallYa user but no 4G

ElissaK — Thu, 16 Aug 2018 18:10:10 GMT

Hi,
I am a new CallYa user, since beginning of this month and today I noticed that I don’t have 4G. I think I never had since the activation. I double checked with other Vodafone mobiles at the same time where they had 4G, I had 3G. I also checked the settings of my mobile but everything looks ok. I have an iPhone 7. I read in older posts that it could be that they might have forgotten to activate 4G? I haven’t called support because my German is not so good and writing to the community I find it a lot easier and fast. Thanks in advance!

Re: New CallYa user but no 4G

Grautvornix — Fri, 17 Aug 2018 09:24:25 GMT

Hi @ElissaK,

I will look into your Customer Account.

Please send me your mobile Number via PM.

Best Regards

Grautvornix