Thema "Betreff: Cannot use MeinVodafone App as a CallYa user" in Archiv_CallYa

Cannot use MeinVodafone App as a CallYa user

ElissaK — Wed, 15 Aug 2018 03:12:56 GMT

Hello, I am a new CallYa user and I purchased CallYa directly from the official website. When I try to connect to the MeinVodafone app it show an error that I cannot use this app because I’m a CallYa user. In the Vodafone pages it says that CallYa users can also use the Vodafone app. Is there a problem with my contract?
Thank you in advance!

Betreff: Cannot use MeinVodafone App as a CallYa user

Mav1976 — Wed, 15 Aug 2018 06:42:37 GMT

Hi @ElissaK,

that's right. CallYa User use also the MeinVodafone app provided by Vodafone on their website you'll find in the PlayStore/AppStore.

What Kind of system (Android, iOS) do you use?

Betreff: Cannot use MeinVodafone App as a CallYa user

ElissaK — Wed, 15 Aug 2018 07:33:50 GMT

Hi @GIGA-Genie,

I’m using an iPhone and I have CallYa flex.
I tried many times to login from the app but I always get the same error message.

Betreff: Cannot use MeinVodafone App as a CallYa user

Mav1976 — Wed, 15 Aug 2018 08:24:02 GMT

Hi @ElissaK,

ah okay. That's clear now. The MeinVodafone App doesn't work with CallYa Flex.

For CallYa Flex you have to use the special app.
https://itunes.apple.com/de/app/callya-flex/id1225229891?mt=8

Betreff: Cannot use MeinVodafone App as a CallYa user

KerstinV — Wed, 15 Aug 2018 12:51:13 GMT

@Mav1976

Re: Cannot use MeinVodafone App as a CallYa user

Woiti — Wed, 15 Aug 2018 13:04:23 GMT

Hello ElissaK,

did the booking of the Callya Flex app work? Can you use she now?

Best regards

Woiti

Betreff: Cannot use MeinVodafone App as a CallYa user

ElissaK — Wed, 15 Aug 2018 13:12:04 GMT

Hello,

Everything is OK now. I actually switched to callya smartphone Tarif because the mein Vodafone app offers a lot more options and flexibility and the price of the package is the same.

Best regards,
Elissa

Betreff: Cannot use MeinVodafone App as a CallYa user

KerstinV — Wed, 15 Aug 2018 13:46:13 GMT

Betreff: Cannot use MeinVodafone App as a CallYa user

Mav1976 — Wed, 15 Aug 2018 14:04:18 GMT

Thanks for your feedback.