Thema "Betreff: English: Unable to do identification on partner side" in Archiv_CallYa

English: Unable to do identification on partner side

prateek_agarwal — Wed, 30 May 2018 19:17:43 GMT

Hi,

I recently ordered a prepaid Vodafone sim card by authenticating myself online with my passport. I got the sim card and I am already using it for few days now. I recieved an email today that I should complete the last step of order process "Identification on partner website" within 7 days. I clicked on the link provided in the email for online verification but the POSTID guy told me that they do not accept passport for my country and I should contact Vodafone as this happens a lot.

Could you please advise on how to proceed further.

Best regards,

Prateek

Re: English: Unable to do identification on partner side

Woiti — Fri, 01 Jun 2018 11:37:29 GMT

Hello prateek Agarwal,

I like to help you.

Please send me your phone number via PM. Click on my name on the left and then on the right on "Send this user a private message".I will check your request as soon as I have the number.

What nationality have the passport mean that the identification does not work?

Many Thanks

Woiti

Re: English: Unable to do identification on partner side

prateek_agarwal — Fri, 01 Jun 2018 11:43:04 GMT

Thanks for your help Woiti. I have sent you a PM with the requested details.

Betreff: English: Unable to do identification on partner side

MPCurley — Tue, 10 Jul 2018 06:15:49 GMT

Hello,

I am having the same problem. I just tried authenticating with my Canadian passport, and the online authentication representative said that they would need to see my residence permit. I have registered in my city, but I do not yet have my residence permit, and it may take over a month before I get it. Please advise as to how I can verify my identity and receive my SIM? Thanks.

Cheers,

Mitchell

Betreff: English: Unable to do identification on partner side

Ramona — Tue, 10 Jul 2018 10:25:34 GMT

Hi ,

since July 2017 there are new EU guidelines for the registration of SIM cards. All network operators must adhere to these guidelines.

In your case we need the Canadian passport. Whether a residence permit is necessary, I can not tell you unfortunately. It's best to go to a Vodafone shop near you. The staff will be happy to help you.

Best regards
bommel1959

Betreff: English: Unable to do identification on partner side

MPCurley — Tue, 10 Jul 2018 11:29:20 GMT

Hello bommel1959,

Thanks for the reply. I did show the online verification personnel my Canadian passport, and they indicated that they also wanted to see a residence permit. Is the only way to get my account activated then to go into a store?

Cheers,

Mitchell

Betreff: English: Unable to do identification on partner side

Grautvornix — Tue, 10 Jul 2018 14:45:00 GMT

Hi @MPCurley

For the online registration only the passport is required.

The alternative is the Vodafone shop. There, your sim card can be easily registered. 🙂

Best Regards

Grautvornix

Betreff: English: Unable to do identification on partner side

MPCurley — Thu, 12 Jul 2018 06:44:57 GMT

Hi @Grautvornix,

I just attempted to complete the verification online again, and they again told me that I needed my residency card, which I do not have yet. If I go to a Vodafone store, can they register me with just my passport? Please let me know, thanks.

Cheers,

MPCurley

Betreff: English: Unable to do identification on partner side

RomyB — Thu, 12 Jul 2018 14:49:45 GMT

Hallo @MPCurley,

yes you can go with your passport in a Vodafone shop, which then completes the registration for you.

If there are problems, please contact us by PM (private message) with your mobile number.

Have a nice day

Best regards

RomyB