Thema "Betreff: 11GB Data promotional code not activated" in Archiv_CallYa

11GB Data promotional code not activated

sanderschuringa — Fri, 15 Jun 2018 15:44:20 GMT

Dear community. I recently bought a sim-only prepaid card with an offer of 11GB Data when EUR 15,- is added to the account. I have bought 2 x EUR 15,- but no additional data appears in my account. Can someone assist? Thanks

Edit: Moved from "Gewinnspiele" to "CallYa". Please make sure you select the correct board section before posting, @sanderschuringa.

Betreff: 11GB Data promotional code not activated

Der Ritter — Fri, 15 Jun 2018 15:46:29 GMT

One decisive thing here may be the CallYa tariff you chose - as only certain tariffs are eligible for the GigaGoals campaign (information to be found in the respective T&Cs). So it might come in handy if you told us which one you got.

Betreff: 11GB Data promotional code not activated

Mav1976 — Fri, 15 Jun 2018 15:51:44 GMT

Hi @sanderschuringa,

where and what tariff you bought? The 11GB you only get by buying a SIM card (online) with a tariff as follows: smartphone special, Alnet and CallYa flex

After identification and registration your SIM card and activation the promo (11 GB) then you'll get a SMS and afterwards you should load up your card with 15€ (at least).

Betreff: 11GB Data promotional code not activated

sanderschuringa — Fri, 15 Jun 2018 17:10:29 GMT

Thanks for your reply.. I bought the CallYa flex special. It’s clearly mentioned on the flyer that with a €15.- recharge, you get 11gb data. The weird thing is that if I charge it (through the CallYa flex app), I do not get a confirmation sms. But I do get an email and a Paypal notification... only the next morning, the €15.- is credited to my account, but still no 11Gb data...

Betreff: 11GB Data promotional code not activated

Mav1976 — Fri, 15 Jun 2018 17:51:16 GMT

Ah okay, then wait of a moderator who is able to have a look into your internal user data. Please be patient because the moderator are not 24/7 here at this forum.

Betreff: 11GB Data promotional code not activated

sanderschuringa — Fri, 15 Jun 2018 18:56:37 GMT

Thank you very much... anything I need to do? Or will a moderator reply or reach out to me?

Betreff: 11GB Data promotional code not activated

sanderschuringa — Fri, 15 Jun 2018 20:14:17 GMT

It’s solved!

Betreff: 11GB Data promotional code not activated

Mav1976 — Fri, 15 Jun 2018 21:17:18 GMT

Thanks for your feedback.
Can you tell us your solution?