Thema "Betreff: Very unstable Internet cable 1000" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Very unstable Internet cable 1000

Elek — Thu, 04 Feb 2021 08:40:51 GMT

Dear support,

My cable internet connection is very unstable but never at Max/acceptable speed.

I work from home and some day it is impossible to participate to conference calls. Also streaming via Twitch is for me completely impossible: Download and upload speeds are sometimes lower than 1 Mbit..

I never complained before I had to work from home. But now it is becoming a big problem for me.

I tried several solutions since months without success:

- change of modem

- change of cable location (1 in dinner romm, 1 in bedroom)

- test on more than 5 different computers + several other device (smartphones)

- factory reset of the modem etc..

I am convinced that there is a problem with the line or installation of the cable im my building.

In welchem Bundesland wohnst Du?
- Hamburg
Welchen Vertrag hast Du? (z.B. Internet + Telefon 100)
- Red Internet & Phone Business 1000 Cable
Welches Modem/ Router nutzt Du? (z.B. Hitron)
- FRITZ!Box 6591 Cable
Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?
- I use the Leih-Gerät but I also tried with my own FRITZ!Box 6660 Cable that I bought myself > same problem
Welcher Fehler tritt auf? (Geschwindigkeit zu gering; Packetloss) Schick dazu auch Screenshots von Speedtests (mit Datum und Uhrzeit) und Tracerts/ Pingplotter-Messungen bei Packetloss oder Ping-Problemen
Speedtest shows Vodafone DSL since I did a factory reset of the modem. But it does not change the usual speeds. Even my other modem 6660 shows similar results.
Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN)
- LAN. Also tried with WLAN with laptop = same problem
Welchen Browser verwendest Du normalerweise? (z.B. Firefox)
- Chrome, Edge, Firefox, same problem
Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows)
- Windows 10. Also tried with Android with smartphone
Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)
- Always had this problem
Lade dazu noch einen Screenshot von den Signalwerten hoch. Diese findest Du in der Benutzeroberfläche Deines Kabelrouters über 192.168.0.1 bzw. über 192.168.178.1 bei der Fritzbox.
Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt?
- Did not try the hotline as I don't speak good enough german :'(

Vielen Dank for your support !

Jordan

Betreff: Very unstable Internet cable 1000

Elek — Mon, 08 Feb 2021 08:15:08 GMT

Hello,

I make a kind follow-up as I did not receive any feedback yet.

Thank you !

Jordan

Betreff: Very unstable Internet cable 1000

Elek — Tue, 09 Feb 2021 09:22:21 GMT

Trying to do other speedtest this morning and the result is very bad as usual.. please help me 😞

Re: Very unstable Internet cable 1000

Claudia — Tue, 09 Feb 2021 15:35:28 GMT

Hello Elek,

sorry for the late reply :/. I would like to check your line, for that I will need your full address, your name, the birth date of the contract owner and the customer number. Please send the data in a private message and leave a current speedtest that you made via ethernet cable in this thread. Our loan device must be online to check the line.

Kind regards,

Claudia

Re: Very unstable Internet cable 1000

Elek — Tue, 09 Feb 2021 16:53:23 GMT

Hello Claudia

I just sent you my infos.

All test above were made only via ethernet cable.

Thank you for your feedback !

Re: Very unstable Internet cable 1000

Claudia — Sun, 14 Feb 2021 08:56:25 GMT

Hello Elek,

it seems you were switched to a different CMTS on Thursday, did the speed get better? If not, please send a new speedtest here. Don't forget to use the ethernet connection.

Kind regards,

Claudia

Re: Very unstable Internet cable 1000

Elek — Sun, 14 Feb 2021 10:44:37 GMT

Hello Claudia

Indeed the speed is far better since Thursday. I also noticed better (db) numbers on the modem.

However I guess that it's also due to my neighbours downstairs who just moved away last week.

Or is the new CMTS given/triggered by you?

Hopefully if there is no problem anymore, we can close this thread.

Thank you !

Re: Very unstable Internet cable 1000

Martin59 — Wed, 17 Feb 2021 10:57:24 GMT

Hello Elek,

what is the current situation, does the problem still exist or has it been solved?

Best regards, Martin

Re: Very unstable Internet cable 1000

Elek — Thu, 18 Feb 2021 13:05:07 GMT

Hello Martin

The speed is now correct but I wonder if the CMTS change is a change made by you or if it's just by chance that my neighbours are not here?

Thank you !

Re: Very unstable Internet cable 1000

Moni_GK — Mon, 22 Feb 2021 07:59:57 GMT

Hello Elek,

there was a bug on the CMTS and that's why you were switched. It has nothing to do with your neighbor.

Greetings Moni

Re: Very unstable Internet cable 1000

Elek — Mon, 22 Feb 2021 08:11:11 GMT

Hello Moni

Ok I understand thank you very much !

It is indeed working well now ! We can definitely close the topic then 🙂