Thema "Betreff: Cable internet drops regularly, all day and night" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Cable internet drops regularly, all day and night

Kidcapricious — Thu, 07 Jan 2021 20:55:17 GMT

Since December my wifi has been dropping regularly and then coming back within less than a minute, multiple times all day and evening. It's making both working and socializing (video calls, due to lockdown) equally impossible. I don't speak good enough German to call the helpline.

Please let me know what other info you need.

Thanks,

Kat

contract: Red Internet & Phone 250 Cable
modem: FRITZ! Box 6591 Cable
loaner device / own device: Loaner
error:
Our speeds are generally excellent, but the wifi drops out regularly during the day and evening. It's more common during the day, when it can happen upwards of 10 times an hour. I've tried rebooting the router and this doesn't fix the problem.
How is your terminal connected to the modem : WLAN. We use a Fritz Repeater 1200 too.
browser: Chrome, Firefox, Safari
operating system: Happens across windows, mac and iOS devices
Start and period of the disturbance: Mid-December onwards. Sporadically throughout the day and evening.
Signal values . see attached image
fault hotline measures: Not called the hotline - don't have good enough German.
where do you live Berlin 10247

Betreff: Cable internet drops regularly, all day and night

csomm004 — Thu, 07 Jan 2021 22:17:34 GMT

I think the last Canals DBMV are not good but anyway try to optimized your Wlan

In Berlin you have DFS CHannels. It menas Channel 100 is very bad for Big Citys

Change the CHannel in Fritzbox to Channel 48 and chek your Mesh Repeater has really a Mesh connection.

Try to set Settings like in the Pictures

1 picutre here one in attachment

Betreff: Cable internet drops regularly, all day and night

Kidcapricious — Sat, 09 Jan 2021 14:47:52 GMT

Thanks for the suggestion. I tried this, it didn't help at all. Same problem persists.

Betreff: Cable internet drops regularly, all day and night

pRo-Marco — Tue, 12 Jan 2021 09:47:16 GMT

Hi Kidcapricious,

please check the WiFi withou your repeater. Do the drop perisist?

Kind regards

Marco

Betreff: Cable internet drops regularly, all day and night

Kidcapricious — Tue, 12 Jan 2021 10:56:04 GMT

The drops were happening before we got the repeater.

Betreff: Cable internet drops regularly, all day and night

Moni_GK — Wed, 13 Jan 2021 14:45:48 GMT

Hello Kidcapricious,

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Kind regards

Moni

Betreff: Cable internet drops regularly, all day and night

Kidcapricious — Fri, 15 Jan 2021 07:21:19 GMT

Hey Moni. Thanks for responding. I've sent this info via pM

Betreff: Cable internet drops regularly, all day and night

ERFD — Mon, 18 Jan 2021 08:31:05 GMT

Hello Kidcapricious,

is there anything showing in the logs about the WLAN dropouts. Are the devices switching between the channels? Have the SSIDs of 2.4 GHz and 5GHz been separated? Has Band Steering been deactivated?

Best regards Fred

Betreff: Cable internet drops regularly, all day and night

Kidcapricious — Tue, 19 Jan 2021 20:19:57 GMT

Hallo Fred.

Could you explain how I can check these things? I'd be happy to provide this info, but I'm not sure exactly how.

Best,

Kat

Betreff: Cable internet drops regularly, all day and night

ERFD — Fri, 22 Jan 2021 09:48:36 GMT

Hello Kidcapricious,

do you know someone who knows a bit about the technique? Otherwise, we also have a guide, but everything in German. All settings can also be found in the manual.

Best regards Fred