Thema "Re: Upload: 0,5mbps of upload! I can not work anymore, not even google.com. Please HELP!" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

radicalrj — Wed, 26 Feb 2020 12:06:57 GMT

hi,
I have Cable internet (200mbps/50mbps, with extra upload speed option), and today I just tested and my speed test is around 200down/3up.
REALLY!! Only 3 mbps upload!!

I am having issues with my upload speed since last year... This year in january, I decide to updagre my plan from (200/10) to (200/50) paying 3 euros more for the extra upload speed, trying to solve my low upload issue!!

I am having an avg of 5 mbps as upload speed during the day... Even paying the upload extra, may upload speed never pass 10mbps.

Please help!

Betreff: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

radicalrj — Wed, 26 Feb 2020 12:11:18 GMT

Some connection relevant information.

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

ERFD — Thu, 27 Feb 2020 10:47:05 GMT

Hello radicalrj,

apparently the modulation fluctuates upstream. Maybe there are too many errors in the transmission to CMTS. I'd be happy to take a look at it. Please send me your customer number, address and date of birth by private message.

Get in touch with me here briefly when you have sent the data.

Best regards Fred

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

radicalrj — Thu, 27 Feb 2020 12:42:12 GMT

Thaks for the reply! Private message sent!

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

radicalrj — Fri, 28 Feb 2020 11:48:36 GMT

I just tested one more time:

down 217.27Mbps
up 4.50Mbps

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

ERFD — Fri, 28 Feb 2020 13:44:55 GMT

Hello radicalrj,

the signal levels at your connection are not correct. It fits to the neighbors in the house. Do you use the supplied antenna cable or do you use your own cable? Can you make sure that this cable is firmly connected and undamaged? Otherwise, a technician must look at you. Do you have a multimedia antenna socket or a normal antenna socket? If you are not sure, send a picture.

Are the faults around the clock or only in the evening?

Best regards Fred

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

radicalrj — Fri, 28 Feb 2020 19:22:58 GMT

Hi,
I tried to disconnect the modem cable (from both modem and wall socket), and connect it again.
I don't know how to recognize if it is the original modem cable or not. It has "CABLE 3.9" written on the metal connector.

After disconnecting and connecting it back, with also a turn off and turn the results are:

216mbps down and 15mbps up, so I would say that the results are still very bad, considering that it is supposed to be 50mbps.

Some connection screenshots again:

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

ERFD — Mon, 02 Mar 2020 10:24:11 GMT

Hello radicalrj,

okay, thanks for the test. Can I hire a technician to check the situation on site and see where the bottleneck is? On the one hand, this can be the shifted signal and on the other hand, a bottleneck in the workload in your area. The appointment windows for the technician are 8-11, 11-14, 14-17 and 17-20 o'clock.

Best regards Fred

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

radicalrj — Mon, 02 Mar 2020 14:56:12 GMT

Can I book this Friday (06) at 8-11 range?

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

ERFD — Tue, 03 Mar 2020 08:09:10 GMT

Hello radicalrj,

I passed the order on to Field Ops. It was discovered that there are already upload restrictions in your area. There is also already a ticket. This was created in connection with this post. The expansion in this area should continue until the end of the year. Unfortunately, a technician on site can not fix the problem. I'm sorry. Gladly we can cancel the upload option.

Best regards Fred

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

radicalrj — Tue, 03 Mar 2020 14:45:03 GMT

But the problem is not the cancellation of the extra upload speed!
I am supposed to have 200 and 10 upload, but right now I only have 200 and 6 of upload (just tested again).
So, even cancelling the extra upgrade option, I am still under my plan for 2 months.
How can we proceed to solve this? Can you raise this to a manager?

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

ERFD — Wed, 04 Mar 2020 06:28:16 GMT

Hello radicalrj,

the current option is 50 MBit/s in upload for you. With 10 MBit/s you are still within the contract with 6 MBit/s. Before the expiration of the expansion, there will be no technical improvement for you. Even a manager cannot change this.

Best regards Fred

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

radicalrj — Wed, 04 Mar 2020 08:54:21 GMT

I am working from home today!
09:51am, just tested 210mbps/4.4mbps (results: https://www.speedtest.net/result/9095823017)

Is less than half! It is just VERY sad that there is nothing to do about it. I have to do a lot of video calls today, sometimes I have to disable the camera because the upload speed hits incredible 1-2mbps only.

Re: Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

ERFD — Wed, 04 Mar 2020 12:13:19 GMT

Hello radicalrj,

unfortunately there is no technical solution until the area is expanded. I'm sorry.

Best regards Fred

Upload: 0,5mbps of upload! I can not work anymore, not even google.com. Please HELP!

radicalrj — Fri, 13 Mar 2020 18:33:24 GMT

Hi,
This is my 3rd time complaining about my upload speed... But this time I got incredible 0.50mbps of upload! I can not use my home internet anymore!
It is urgent, since next week I will work TOTALLY remote, and now I don't have internet for it! What should I do?
PROBLEM HISTORY:
1) January, my upload speed was not great, so I booked the 50mbps of upload option to try to make it better!:
https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/3-days-after-upgrade-my-upload-speed-2-99eur-per-month-and-still/td-p/2094951
2) After one month, the upload speed was around 6mbps only... So I try to complain again:
https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Very-low-upload-speed-I-am-already-paying-for-more-upload/td-p/2126912

This week, on 08/March, I got only 3mbps of upload and a REALLY REALLY high ping! I got few connections screenshots:

BUT TODAY, I got only 0,50 mbps!! REALLY!!! I can barely open google.com!!
PLEASE HELP!!!! PLEASE HELP!!!
These are the connection details of today:

Please help!! I AM UNABLE TO WORK!!

Thanks for far for helping!!

Betreff: Upload: 0,5mbps of upload! I can not work anymore, not even google.com. Please HELP!

radicalrj — Sat, 14 Mar 2020 14:48:46 GMT

Just tested again!! Please help!

Betreff: Upload: 0,5mbps of upload! I can not work anymore, not even google.com. Please HELP!

radicalrj — Sun, 15 Mar 2020 20:38:35 GMT

just re-tested!! PLEASE HELP!

Betreff: Upload: 0,5mbps of upload! I can not work anymore, not even google.com. Please HELP!

xChaolin — Sun, 15 Mar 2020 20:55:11 GMT

Same problem. I have 200 mbps download 12 mbps upload internet, but am receiving only 50 download and 0.5 upload with 100+ ping. I have been working by using my mobile data as a hotspot. Almost 2 weeks now and no solution.. My thread, if you would like to read it:

https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Sehr-langsames-Internet-in-den-letzten-4-5-Tagen/m-p/2139686/highlight/false#M243455

Betreff: Upload: 0,5mbps of upload! I can not work anymore, not even google.com. Please HELP!

radicalrj — Sun, 15 Mar 2020 21:00:33 GMT

no solution for you yet? Very sad thing 😞

Betreff: Upload: 0,5mbps of upload! I can not work anymore, not even google.com. Please HELP!

reneromann — Sun, 15 Mar 2020 21:32:16 GMT

The problem is that the source of interference / irradiance within your upload signal still exists and thus the upload modulation is reduced in order to get you online in any way. But this reduced upload modulation means that the bandwidth is reduced heavily - and that's what you see in your speed tests.

Unfortunately the source of interference has to be found and to be fixed in order to get your line back to normal operation mode - which takes time as it has to be checked where the source of interference is. This may take days or even weeks, depending on the size of the segment (usually multiple houses, maybe also some streets) and the possibility to access the components that may be located in other houses.