Thema "Re: Kabel Internet drops connection" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Kabel Internet drops connection

anasmatic — Fri, 03 Apr 2020 23:38:44 GMT

Hey guys,

I'm not confident in my German yet so I need support in English.

My internet connection drops alot,

On my wife's phone every hour she experience alot of disconnects.

Me I experience hickups in connection, apps like Twitter and Master Class loads content for five minutes ! But if I use the web they are working fine.

I'm on Kabel , Red internet and 500 phone.

The experience was horrible comparing to previous Provider that I tried to cancel my contract but looks like we are stuck together for two years.

But If you can fix this I will continue my contract.

Please help.

Re: Kabel Internet drops connection

pRo-Marco — Wed, 08 Apr 2020 12:11:54 GMT

Hi anasmatic,

would you please do a speedtest?

I'd like to check your connection as well.

Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

Re: Kabel Internet drops connection

anasmatic — Tue, 19 May 2020 07:52:22 GMT

Hello, I did reply with information required.
thanks.

Re: Kabel Internet drops connection

Martin59 — Sat, 23 May 2020 16:25:57 GMT

Hi anasmatic,

So the interference now only occurs on your smartphone?

Have you ever reset the router to the factory settings?

Does the interference also occur on a device that is connected via LAN cable?

Best regards, Martin

Re: Kabel Internet drops connection

anasmatic — Sun, 24 May 2020 19:12:59 GMT

Thank you for your reply,

- Yes I have this problem via mobile, on limited service (Twitter, MasterClass, Amazon Kindle, CuriosityStream, GoogleTranslate) where they fail to download/stream/update their data.

This happens every now and then.

(Last week it happened, this weekend they are fine ! )

- I tried once to reset to factory settings, that was a month after my subscription activated and no improvement..

I haven't tried recently.

- No I don't connect via LAN at all, and the laptop has no problems streaming or loading timelines, even though sometimes I suffer temporary slow connection.

Kind regards,

Re: Kabel Internet drops connection

Moni_GK — Thu, 28 May 2020 13:43:32 GMT

Hello anasmatic,

is only your wife's mobile phone affected or other devices in the WLAN?

Best regards

Moni

Re: Kabel Internet drops connection

anasmatic — Thu, 28 May 2020 14:25:47 GMT

It's my mobile,

She had issues but not complaining anymore after splitting 5ghz from 2.4

I was not complaining before splitting the frequency, all my problems started after splitting.

Re: Kabel Internet drops connection

Moni_GK — Sat, 30 May 2020 11:04:51 GMT

Hello anasmatic,

I'd be happy to swap out the router. Would that be all right with you?

Best regards.

Moni

Re: Kabel Internet drops connection

anasmatic — Tue, 02 Jun 2020 05:20:49 GMT

Hello Moni,

Yes, thank you.

I hope it will work.

Re: Kabel Internet drops connection

Moni_GK — Thu, 04 Jun 2020 10:53:17 GMT

Hello anasmatic,

I made the trade. The new router will be sent by mail within the next days. As soon as it is there, please send us the old device back free of charge.

Best regards

Moni

Re: Kabel Internet drops connection

anasmatic — Thu, 04 Jun 2020 13:05:55 GMT

Thank you for taking the initiative,

Regarding the old Kabel Router, shall I drop it at any Vodafone branch ?

Re: Kabel Internet drops connection

Claudia — Sat, 06 Jun 2020 07:56:16 GMT

Hello anasmatic,

please don't use a shop for that. Send the router to this address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Kind regards,

Claudia

Re: Kabel Internet drops connection

anasmatic — Sat, 13 Jun 2020 21:08:09 GMT

Thank you for the new router,

It works better now.

I followed the return instructions sent with the new router and already shipped the old router back.

Have a good weekend.

Re: Kabel Internet drops connection

Claudia — Mon, 15 Jun 2020 14:27:57 GMT

Hello anasmatic,

excellent :). As the new router helped, I will close your thread now. If there is another issue please make a new one.

Kind regards,

Claudia