Thema "Internet disrupts and low speed" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Internet disrupts and low speed

ThomasGheysen — Mon, 20 Apr 2020 11:58:03 GMT

Hello,

We've recently ordered the CableMax 1gig but we're facing some recurrent issues.

Vodafone sales person assured me we would be getting a minimum of 600 mbs, sadly we're far from that as so far the highest we managed is 50 or so but most of the time it turns around 19-20 mb.

We also lose connection multiple times a day and the router restarts itself, which makes me think the machine is fault.

Please help, the issue is urgent.

Re: Internet disrupts and low speed

pRo-Marco — Wed, 22 Apr 2020 06:09:25 GMT

Hi ThomasGheysen,

I changed the board from DSL to cable.

Are you connected through LAN or WiFi? Please send some speedtests from different times of day through a wired connection to the router.

Kind regards

Marco

Re: Internet disrupts and low speed

ThomasGheysen — Wed, 22 Apr 2020 11:14:08 GMT

Hi Marco,

Thanks for your reply.

We are connected via wifi, speedtests are attached.

The biggest problem is that router crashes multiple times per day. We lose connection at least three, four times per day. Do you think it might be borken?

Re: Internet disrupts and low speed

pRo-Marco — Fri, 24 Apr 2020 09:32:39 GMT

Hi ThomasGheysen,

that depends on what the speed is with a wired connection.

Kind regards

Marco