Thema "Re: Amost the worst experience I had" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Amost the worst experience I had

IgorDrozdov — Wed, 08 Apr 2020 16:55:14 GMT

I had problems with Vodafone router. I reported issue to online service, they were not able to help me as my problem is regarding technical service. Instead online service gave me a technical service number, which has automatic german reply with no possibility to switch it to english. After numerous tries to contact real people, 2-3 technical specialists were not able to speak english. I tried my best to explain in german that I need an appointment with master to see what are the problems I have with my router, but contact persons were not interested in making appointment for me unfortunately.
Then I decided to report issue to WhatsApp bot which 90% of time doesn't work and replies to me after a day or something. Fortunately I was able to report issue and after several days I received call, but didn't have time to respond as call lasts only 1-2 seconds and I had time just to take my phone and see then someone is calling. For me it's clearly call to mark that you called me, but I didn't respond. No one contacts me since that.

So not at all satisfied

Mod Edit: @IgorDrozdov Moved from "Feedback" to the right board.

Re: Amost the worst experience I had

Seb4sti4n — Thu, 06 Feb 2020 12:32:32 GMT

Hello @IgorDrozdov,

thanks a lot for your feedback. Only through this can we put the process to the test.

In order to be able to assign this better: Was it Internet via DSL or cable?

Best Regards

Sebastian

Re: Amost the worst experience I had

IgorDrozdov — Thu, 06 Feb 2020 12:50:07 GMT

I don't know. My Kunden-Nr. ****

Deleted private data, MS

Re: Amost the worst experience I had

Tobias — Fri, 07 Feb 2020 14:05:09 GMT

Hey,

I'd be happy to take a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Amost the worst experience I had

IgorDrozdov — Fri, 07 Feb 2020 14:11:03 GMT

Hi!

Message has been sent

Re: Amost the worst experience I had

Tobias — Fri, 07 Feb 2020 15:19:02 GMT

Hey,

i want to have this checked by a technician, can you send me your phone number where an appointment can be made via private message? Im sorry to cant help you directly ;/

Regards

Tobias

Re: Amost the worst experience I had

IgorDrozdov — Sat, 08 Feb 2020 08:50:06 GMT

Phone number has been sent

Re: Amost the worst experience I had

Moni_GK — Sun, 09 Feb 2020 09:57:13 GMT

Hello Igor Drozdov,

the technician is assigned. The colleague will call you to make an appointment.

Kind regards

Moni

Re: Amost the worst experience I had

IgorDrozdov — Tue, 10 Mar 2020 21:13:30 GMT

Hello again.

So basically the master came to fix something, but didn't even enter the house just said that he fixed something outside. And today the initial problem happened again, twice during the day I lost my wi-fi connection(See attached message)

Could you help here please?

Re: Amost the worst experience I had

Moni_GK — Wed, 11 Mar 2020 14:42:24 GMT

Hello, Igor Drozdov,

yesterday there was an increase in line errors. But these are no longer present. Has it calmed down again?

Best regards

Moni

Re: Amost the worst experience I had

IgorDrozdov — Wed, 11 Mar 2020 14:50:43 GMT

Thank you for the information!

I haven't noticed it today. But what you're saying is it's ok to have connection lost from time to time

Re: Amost the worst experience I had

Moni_GK — Thu, 12 Mar 2020 14:40:40 GMT

Hello IgorDrozdov,

I didn't say that. Please keep an eye on it and write down the exact times.

best regards

Moni

Re: Amost the worst experience I had

IgorDrozdov — Thu, 12 Mar 2020 14:42:18 GMT

Ok, got it. I will

Re: Amost the worst experience I had

IgorDrozdov — Thu, 19 Mar 2020 08:01:01 GMT

Hi team!

Today morning 8:47-8:52, 8:55-8:58 my router lost internet connection and I was unable to use it.

Re: Amost the worst experience I had

IgorDrozdov — Thu, 19 Mar 2020 08:11:51 GMT

9: 05-9: 08
Enter 20 or more characters here
BTW this is the error message I recieve trying to send reply with only text above
"The entry was changed because there was invalid HTML content in the message text. The invalid HTML content has been removed. Please check the message and send it if it meets your expectations."

Re: Amost the worst experience I had

IgorDrozdov — Thu, 19 Mar 2020 09:05:25 GMT

Again during 9:59 - 10:01 internet was unavailable.
Besides I wanted to know do you have guaranteed percentage of availability?

Re: Amost the worst experience I had

Moni_GK — Thu, 19 Mar 2020 14:16:36 GMT

Hello Igor Drozdov,

You will find the percentage in our AGB.

I can't see any error rate on the way back, but I can see other errors. But a technician has to look at them on site. Would that be all right and will the colleague come with you to the house system?

The second is that we have to take certain precautions due to the current developments. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. We do not want to offend you, of course, but on the other hand we do not want to endanger more people unnecessarily.

Best regards

Moni

Re: Amost the worst experience I had

IgorDrozdov — Thu, 19 Mar 2020 14:51:56 GMT

Hello

Thank you for the information! Yes, a technician can come to check, I'm fine with it. And there is no dangerous for him as me and my wife are healthy and don't have any symptoms.

Best regards,
Igor

Re: Amost the worst experience I had

Moni_GK — Thu, 19 Mar 2020 16:12:16 GMT

Hello, Igor Drozdov,

first of all thank you for your understanding about the health issue. The technician has been assigned. The colleague will contact you to make an appointment.

Kind regards

Moni

Re: Amost the worst experience I had

IgorDrozdov — Thu, 19 Mar 2020 16:59:00 GMT

Thank you!
Best regards,
Igor