Thema "Re: Internet issues" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Internet issues

Gelöschter User — Mon, 27 Jan 2020 07:13:02 GMT

Hello,

For the past several days I've been experiencing issues with my internet connection. This Sunday my modem (Compal CH7466CE) has lost connectivity 5-6 times, each time recovering by itself after a couple minutes. I've restarted it, but that didn't really seem to help.

The modem also seems to reboot itself occasionally, because the System Up Time in Cable Modem -> Device Information right now displays ~20 minutes even though I last rebooted it hours ago. It also lost connectivity again ~5 minutes ago, with all bonded channels disappearing from the connection status page and then slowly reappearing again after 1-2 minutes. This is very frustrating when I want to watch Netflix or play videogames, is there anything that could be done?

Edit: @Gelöschter User Moved to the right board.

Re: Internet issues

Moni_GK — Mon, 27 Jan 2020 13:49:46 GMT

Hello technocoreai,

I can take a look at the connection if you like. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again here when you have sent me the data.

Kind regards

Moni

Re: Internet issues

Gelöschter User — Mon, 27 Jan 2020 18:44:01 GMT

Hi,

Thanks! I've sent you the data.

Best regards,

Alex

Re: Internet issues

Moni_GK — Tue, 28 Jan 2020 10:00:08 GMT

Hello technocoreai,

the router changes frequencies quite often and also the aborts are increased. A technician on site should have a look at this. Would you be okay with that? Will the colleague come with you to the house system? If so, please send me a phone number via PN to make an appointment.

Best regards

Moni^mmk

Re: Internet issues

Gelöschter User — Tue, 28 Jan 2020 18:13:51 GMT

Hi,

Thanks for looking into it! Of course, I've sent you my phone number in a PM.

Best regards,

Alex

Re: Internet issues

Moni_GK — Wed, 29 Jan 2020 08:59:43 GMT

Hello technocoreai,

the technician is assigned for you. The colleague will call you to make an appointment.

Kind regards

Moni

Re: Internet issues

Gelöschter User — Thu, 30 Jan 2020 21:59:58 GMT

Hi,

Thanks! When should I expect the call? The ticket you've created was closed yesterday morning, but I still haven't been contacted by anyone.

Best regards,

Alex

Re: Internet issues

ERFD — Sat, 01 Feb 2020 10:34:37 GMT

Hello technocoreai,

the ticket was assigned to a disturbance in the street. There was a faulty component here.

Best regards Fred

Re: Internet issues

Gelöschter User — Mon, 03 Feb 2020 22:25:09 GMT

Hi,

Looks like the issue was resolved, my internet works fine now. Thanks a lot!

Best regards,

Alex

Re: Internet issues

ERFD — Tue, 04 Feb 2020 09:23:19 GMT

Hello technocoreai,

thanks for your feedback. The values at the modem are again perfectly ok. I will conclude your contribution with this. You another successful week.

Best regards Fred