Thema "Re: Kabel" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Kabel

EM3 — Sat, 01 Feb 2020 16:18:42 GMT

Red Internet & Phone 500 Kabel

Vodafone Router

Hello, please excuse my using English but my German isn't good enough for technical matters yet.

I am a new customer and I installed my router 3 weeks ago and I still have no Internet service. The "Internet" lamp blinks red. I have tried restarting the router and switching which socket I used.

I have activated my account with the code sent to me, and I have also treod calling the helpline but have not been able to get through to an engineer.

Please can you help me get my connection working?

Re: Kabel

Tobias — Mon, 03 Feb 2020 08:07:34 GMT

Hey,

I'd be happy to take a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Kabel

EM3 — Mon, 03 Feb 2020 10:07:42 GMT

Thank you Tobias, I have sent you a message.

Re: Kabel

Tobias — Mon, 03 Feb 2020 12:10:07 GMT

Hey,

i gave the assingment to the colleagues, they will contact you for an appointment 🙂

Regards

Tobias