Thema "Re: Cable Internet Fritz!box 6591 internet not working" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Cable Internet Fritz!box 6591 internet not working

mahmoudamer — Fri, 17 Jan 2020 21:27:32 GMT

Hello

I subscribed to Vodafone Cable Internet and received the Fritz! Box 6591 router. I connected it to the cable as per the instructions but I still no internet connection.

I can open the router configurations which indicates that there's no internet. And cable status always connecting

I tried to call the customer support but my German is very weak because I'm new here.

I have urgent needs for home internet so please I don't want to stay in the row for weeks until fixing the problem. Please.

Please help me.

Re: Cable Internet Fritz!box 6591 internet not working

Manu — Mon, 20 Jan 2020 11:40:46 GMT

Hi mahmoudamer,

I think a technician will have to come to you and set up the connection on site.

Please send me your name, address, date of birth and customer number in a PM?

Best Regards, Manu

Re: Cable Internet Fritz!box 6591 internet not working

mahmoudamer — Sat, 25 Jan 2020 11:08:41 GMT

Many thanks for your response.

The technician came and did his work in a great way. The internet is working now.

Thanks Vodafone

Re: Cable Internet Fritz!box 6591 internet not working

Moni_GK — Mon, 27 Jan 2020 09:53:25 GMT

Hello mahmoudamer,

that sounds good. Then may I close here?

Best wishes

Moni

Re: Cable Internet Fritz!box 6591 internet not working

mahmoudamer — Mon, 27 Jan 2020 16:04:14 GMT

Sure. The problem has been solved by the technician. Thanks