Thema "Re: Internet Connection/Set-U" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Internet Connection/Set-U

Adam-Fitzsimons — Thu, 16 Jan 2020 16:13:41 GMT

Hey everyone,

Apologies for the english but I am only 2 months into my German course.

I am having trouple establishing a connection with my Kabel Router. I got the Red Internet & Phone Kabel 50. I received the router box and set it up with the instructions. But there is no internet connection coming through. I am plugging the Ethernet cable into my laptop and my laptop is receiving it, but no internet. I've entered the password to the network correctly, it then says 'secured, no internet'. I've also tried logging into the Kindenportal but I can't find any advice. I've also tried calling but I cannot get through to an English speaking agent.

Am I setting it up wrong, or do I need a technician?

Thank you in advance, I'm very confused.

Cheers,

Adam

Edit: Verschoben aus "Feedback" / Moved from "Feedback" board @Adam-Fitzsimons

Re: Internet Connection/Set-U

Tobias — Fri, 17 Jan 2020 09:49:20 GMT

Hey,

I'd be happy to take a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Internet Connection/Set-U

Adam-Fitzsimons — Fri, 17 Jan 2020 11:48:37 GMT

Hi Tobias,

Thank you for the help. Private message sent 🙂

Cheers,

Adam

Re: Internet Connection/Set-U

Claudia — Mon, 20 Jan 2020 08:25:30 GMT

Hello Adam-Fitzsimons,

indeed a technician needs to come and finish the installation. You should receive a call for the appointment in the next few days. But I saw that there are only fixed line numbers, which probably won't work if the modem isn't installed. Please send me a mobile phone number and reply here again.

Kind regards,

Claudia

Re: Internet Connection/Set-U

Adam-Fitzsimons — Mon, 20 Jan 2020 08:48:38 GMT

Hi Claudia,

Thank you for the help. I have sent you a private message with the same subject as this thread.

Cheers,

Adam

Re: Internet Connection/Set-U

Claudia — Tue, 21 Jan 2020 07:27:45 GMT

Hello Adam-Fitzsimons,

unfortunately, we can't make appointments for installation tasks. The technicians had trouble reaching you under your mobile number yesterday, but sent an email to your gmail address. Did you receive it?

Kind regards

Claudia

Re: Internet Connection/Set-U

Adam-Fitzsimons — Fri, 24 Jan 2020 09:04:38 GMT

Hi Claudia,

I rang and booked a technician, he came and fixed the problem instantly.

Feedback; I think it should be more clear about if a technician needs to come or not. In the booklet that came with the wifi, it just said, 'if you need a technician, then we will call you'. That's useless and confusing.

Otherwise, very happy!

Cheers,

Adam

Re: Internet Connection/Set-U

Manu — Sat, 25 Jan 2020 16:50:23 GMT

Hi Adam-Fitzsimons,

indeed, mostly the installation can be made without a technician. Sometimes, as in your case, we do not know, that there is an issue in the house, because sometimes the documentation is not up to date.

But I´m happy to read, that everything could be fixed with the new antenna socket and your connection is stable.

This thread is closed now, if you have any question anytime, don´t be shy and sign in again.

Best Regards, Manu