Thema "Re: English: Problem whith internet connection/ internet connection lost" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

English: Problem whith internet connection/ internet connection lost

MichalTruhlar20 — Sun, 12 Jan 2020 10:48:01 GMT

Hi, last two weeks i have problem whith my internet connection, every few hours my internet conncetion is lost for 1-2 minutes. I started thinking my router is dying. Some times i hear buzzing noises from my router (Sagemcom Fast 5460) Can some one look on this?

Thank you

Michal Truhlar

Re: English: Problem whith internet connection/ internet connection lost

Moni_GK — Mon, 13 Jan 2020 09:49:17 GMT

Hello MichalTruhlar20,

I'd be happy to take a look at the connection.

Please send me a PM with your customer data (name, address, customer number and date of birth).

Please report again in the thread, when you have sent me the data.

Best regards

Moni

Re: English: Problem whith internet connection/ internet connection lost

MichalTruhlar20 — Mon, 13 Jan 2020 09:57:17 GMT

Hi, i send you a pm messege.

Re: English: Problem whith internet connection/ internet connection lost

Moni_GK — Mon, 13 Jan 2020 11:19:09 GMT

Hello MichalTruhlar20,

at the moment the router is offline. Have you restarted it now?

Best regards

Moni

Re: English: Problem whith internet connection/ internet connection lost

MichalTruhlar20 — Mon, 13 Jan 2020 11:51:55 GMT

Hi, no modem is online 24/7 last restart i made 2 days ago.

Re: English: Problem whith internet connection/ internet connection lost

Moni_GK — Mon, 13 Jan 2020 12:59:48 GMT

Hello MichalTruhlar20,

the line looks good. I'm not seeing any increased terminations on that either. I think we're gonna have to replace the router here. Would you be okay with that?

Regards

Moni

Re: English: Problem whith internet connection/ internet connection lost

MichalTruhlar20 — Mon, 13 Jan 2020 13:13:47 GMT

Hi, yes lets try replace my router pls.

Re: English: Problem whith internet connection/ internet connection lost

Moni_GK — Mon, 13 Jan 2020 14:21:26 GMT

Hello MichalTruhlar20,

I arranged for the router to be replaced. The new router will then arrive in the mail in the next few days. As soon as it is there, please send the old router back to us free of charge.

best regards

Moni

Re: English: Problem whith internet connection/ internet connection lost

MichalTruhlar20 — Mon, 13 Jan 2020 15:27:32 GMT

Hi, ok thank you very much

Re: English: Problem whith internet connection/ internet connection lost

Martin59 — Tue, 14 Jan 2020 16:36:12 GMT

Hi MichalTruhlar20,

no problem.

Please give us a feedback when you have tested the new router.

Best regards Martin

Re: English: Problem whith internet connection/ internet connection lost

MichalTruhlar20 — Thu, 23 Jan 2020 16:08:36 GMT

Hi, so i take a few days for proper testing and so far it looks like my problem is gone. New router fix it, so now i must send you my old router is that right?

Re: English: Problem whith internet connection/ internet connection lost

Wallace — Fri, 24 Jan 2020 17:22:04 GMT

Hi,

Nice that the new router has solved the problems. Yes you have to send the old router back to us with the return slip. Is it okay if I close your thread?

Regards

Wallace

Re: English: Problem whith internet connection/ internet connection lost

MichalTruhlar20 — Fri, 24 Jan 2020 17:40:19 GMT

Hi, yes you can close this topic, i will send the old router next week.

Thank you