Thema "Re: New Internet connection problem" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

New Internet connection problem

MateuszSz — Tue, 31 Dec 2019 14:21:32 GMT

Hello, I have Installed the new Red internet router and there is a problem with connecting. The led light blinks red and there is no connection I have done everything as it should. I have tried to call the hotline with no result I have also visited Vodafone Store TWICE and nothing happened.

Please, I would really need help.

Re: New Internet connection problem

Moni_GK — Wed, 01 Jan 2020 10:21:25 GMT

Hello MateuszSz,

if the device does not come online on its own, a technician must come to you. I can finish the job for you.

Please send me a PM with your customer data (name, address, customer number and date of birth).

Please contact me again here after you have sent me your data.

Kind regards

Moni

Re: New Internet connection problem

MateuszSz — Wed, 01 Jan 2020 20:05:35 GMT

Hello I have sent you all needed data : )

Re: New Internet connection problem

MateuszSz — Thu, 02 Jan 2020 09:05:33 GMT

Hello I have sent you all needed data : )

Re: New Internet connection problem

Moni_GK — Fri, 03 Jan 2020 07:30:12 GMT

Hello MateuszSz,

Only one fixed network number is entered in the system. Does this work? If not, please send me a mobile number for the colleague via PM.

Kind regards

Moni

Re: New Internet connection problem

MateuszSz — Fri, 03 Jan 2020 09:06:12 GMT

Hello i dont know what do you mean by the fixed network. My router blinks red and for almost a week i have no internet connection.

Re: New Internet connection problem

MateuszSz — Fri, 03 Jan 2020 09:09:31 GMT

I have sent you my phone number.

Re: New Internet connection problem

Moni_GK — Fri, 03 Jan 2020 12:09:38 GMT

Hello MateuszSz,

the technician is assigned. The colleague will contact you to make an appointment.

Kind regards
Moni

Re: New Internet connection problem

MateuszSz — Fri, 03 Jan 2020 16:13:17 GMT

Ok, thank you. When I can expect somebody to call me and then visit and fix it? I really need that internet for my work and its been a week and nobody is giving me a real solution and its getting really absurd.

Re: New Internet connection problem

Jens — Sat, 04 Jan 2020 18:51:34 GMT

Hello MateuszSz,

I’ve seen, that you made an appointment today.

Regards

Jens

Re: New Internet connection problem

MateuszSz — Tue, 07 Jan 2020 09:56:27 GMT

Yes, they came to the apartment and found a problem. I have sent you a private message.

Re: New Internet connection problem

Manu — Wed, 08 Jan 2020 11:30:03 GMT

Hi MateuszSz,

I´ve seen, that there is a new appointment set for january, 10th.

I will give the phone number from your housekeeper to our technician.

Best Regards, Manu