Thema "Re: Label - devices disconnected every 5 seconds" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Label - devices disconnected every 5 seconds

Odenefoth — Tue, 29 Oct 2019 07:09:07 GMT

Good morning,

I have a cable contract 500mbps and unlimited phone calls. The past week all my devices are getting disconnected every 5 seconds or so. I tried every possible reset, factory reset, disconnecting cables, run Malwarebytes , antivirus etc. Tested one device each time and all have the same issue. I logged into the router and apparently it sees my devices as potential threats and kicking them out. Main issue is Black list address and ddos attack. I tried calling service number but everyone is rude because I do not speak German. I think the router is defective. I am using the Vodafone router. Any solutions?

Re: Label - devices disconnected every 5 seconds

Claudia — Thu, 31 Oct 2019 08:33:05 GMT

Hello Odenefoth,

do you use WiFi or an ethernet connection? Which devices do you use? I would also check you router, please send me a private message with your date of birth, customer number and full address. Answer here again afterwards.

Kind regards,

Claudia

Re: Label - devices disconnected every 5 seconds

Odenefoth — Fri, 01 Nov 2019 10:28:20 GMT

I have send you a private message with all the information! Thanks

Re: Label - devices disconnected every 5 seconds

Manu — Mon, 04 Nov 2019 08:57:15 GMT

Hi Odenefoth,

thanks for the data. It's a firmware problem, colleagues are already working on a solution. You will be informed by SMS when it is finished.

Many greetings, Manu

Re: Label - devices disconnected every 5 seconds

Odenefoth — Mon, 04 Nov 2019 09:04:14 GMT

Ok thank you. I'm waiting because it is more than 10 days that I cannot use the product and I really need it for work.

Re: Label - devices disconnected every 5 seconds

Tobias — Tue, 05 Nov 2019 15:58:39 GMT

Hey,

look at this thread here, we gonna rollback probably the firmware, my colleagues are testing a few things. If its okay, the problem should be fixed then.

Edit; spelling corrected*

Regards

Tobias

Re: Label - devices disconnected every 5 seconds

Odenefoth — Tue, 05 Nov 2019 21:26:22 GMT

Hey Tobias,

Thanks for the info. It is still the same so the rollback didn't happen yet. I am following the thread that you told me and waiting for further updates. If there is something I can do from my side, even a restart please let me know. Have a nice day

Best

Re: Label - devices disconnected every 5 seconds

Manu — Thu, 07 Nov 2019 10:00:31 GMT

Hi,

the only thing you can do is wait. Sorry, we also have to wait...

Best Regards, Manu

Re: Label - devices disconnected every 5 seconds

Odenefoth — Sun, 17 Nov 2019 17:53:22 GMT

Hi...

It's been more than 20 days. It is really frustrating and it is not solved yet. I got an SMS that my article number for service have been solved. Restarted the modem, maybe to get a new firmware but nothing. It is still disconnecting every 3-5 seconds occasionally. Then for 5 minutes is fine and then starts again.. I cannot use the product for so long.

Re: Label - devices disconnected every 5 seconds

Manu — Mon, 18 Nov 2019 12:40:57 GMT

Hi Odenefoth.

you have a new firmware installed. Can you please have a look in the logs of your router? Is there something notet?

If you want, take a screenshot and post it.

Best Regards, Manu

Re: Label - devices disconnected every 5 seconds

Odenefoth — Mon, 18 Nov 2019 19:42:27 GMT

@Manu

Re: Label - devices disconnected every 5 seconds

Martin59 — Tue, 19 Nov 2019 20:56:55 GMT

Hi Odenfoth,

please perform a factory reset on the router and check whether the disconnects still occur then.

Best regards Martin

Re: Label - devices disconnected every 5 seconds

Odenefoth — Tue, 19 Nov 2019 21:14:12 GMT

@Martin59 I just did it again and instantly after some seconds I connected I get disconnects again. I have to change to data in order to upload everything here... otherwise it will keep kicking me out@

Re: Label - devices disconnected every 5 seconds

Odenefoth — Wed, 20 Nov 2019 18:15:48 GMT

I tried hard resetting from the page and from the reset button on the hardware but the firmware doesn't downgrade like they say in other threads to the older 01.01 version. It stays at 01.02 etc is there another way to get that version manually installed to the router? Downgrade it myself? @Martin59 @Manu @Tobias @Claudia

Re: Label - devices disconnected every 5 seconds

Martin59 — Wed, 20 Nov 2019 19:29:27 GMT

Hi Odenefoth,

Unfortunately you have no possibility to perform a manual downgrade.

What devices did you connect to the W-Lan?

Best regards Martin

Re: Label - devices disconnected every 5 seconds

Odenefoth — Wed, 20 Nov 2019 19:35:06 GMT

My phone and my laptop only.

Re: Label - devices disconnected every 5 seconds

Martin59 — Wed, 20 Nov 2019 20:48:17 GMT

Hi Odenefoth,

we clarify again different things and announce ourselves then again.

Best regards Martin

Re: Label - devices disconnected every 5 seconds

Odenefoth — Wed, 20 Nov 2019 20:50:12 GMT

Ok.. I am gonna wait. Please inform me here what is the next step.

Re: Label - devices disconnected every 5 seconds

Martin59 — Thu, 21 Nov 2019 13:33:51 GMT

Hi Odenefoth,

please run a ping plotter and send us a screenshot of the results.

Best regards Martin

Re: Label - devices disconnected every 5 seconds

Odenefoth — Fri, 22 Nov 2019 20:31:45 GMT

I got 2 disconnects while pinging the router. @Martin59