Thema "Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Sun, 03 Nov 2019 02:04:51 GMT

Greetings Vodafone Team

Since I change from 500MB to 1000MB every single day has 9MB most of the times

100MB from a contract of 1000MB

Normaly i have 1000MB but from 1PM to 5PM and 7PM to 3 AM i have a very low speed i can not watch a movie on netflix,

Which contract do you have? Red Internet & Phone Business 1000 Cable
Which modem / router do you use? Fritz! Box 6591
Do you use a loan device or do you have your own device? Loan from Vodafone
Which error occurs? Speed too low
How is your terminal connected to the modem? LAN Cat6
Which browser do you normally use? Google Chrome
Which operating system do you have on your computer? Windows 10 Home Version 1903 OS Build 18362.418
Beginning and period of the disturbance. I only change since 500 to 1000

Vodafone 500mb cable connection as a backup network i had telek ** as main network but since i change from 500 to 1000 i quit telek **

Betreff: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Mon, 04 Nov 2019 16:17:23 GMT

Once again low speed internet ......

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

Wallace — Tue, 05 Nov 2019 09:03:06 GMT

Hi i7even,

please send me your details (name, address, birthday, customer number) in a private message, then I will have a look at the line.

Contact me briefly here, if you have sent me your data.

Regards

Wallace

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Tue, 05 Nov 2019 17:02:51 GMT

Hello Mr.Wallace

Details sended

Sorry to reply so late, It's the time I get home from work.

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

Tobias — Wed, 06 Nov 2019 20:53:36 GMT

Hey,

is that all day long, or only in the evening? have you tested another computer? are you using the cat6 directly on the device or do you have your own network?

Regards

Tobias

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Wed, 06 Nov 2019 22:12:16 GMT

Greetings Mr.Tobias
Most of the time is evening, but today at the morning 5 am, I did test before go to work only had 9MB
The computer is connected direct to the router.
Yes, I did test on another 2 computer, laptop and desktop both connect with cat 5e direct to the router with same results. 20 MB max...
Does Vodafone throttling internet speed at some point of the day? Most likely evening?
Because when I do have the low speed I just connect my VPN and from 20 MB go to 250MB+ (vpn don't give more than that speed)

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

Wallace — Fri, 08 Nov 2019 13:43:02 GMT

Hi,

I can't see any errors on the line, the load is low and we're not throttling anything. Could you please run a pingplotter?

Regards

Wallace

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Fri, 08 Nov 2019 18:21:14 GMT

Greetings

Sure.

Desktop computer

PingPlotter running test 10Min Cat 6 direct to router

Laptop computer

PingPlotter Running test10 Min Cat 5e direct to router

Test download and upload speed at vodafone

No vpn connected

vpn connected

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

Tobias — Sat, 09 Nov 2019 19:30:24 GMT

Hey,

hmm this looks really strange, if you want we can send you a technician, something obviously doesn't fit if you don't get the full bandwidth - the technician will then measure it on his laptop.

Regards

Tobias

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Sun, 10 Nov 2019 00:07:44 GMT

Sure, I accept that.
But the technician need to come after 17:00 is when I don't have full bandwidth, at the morning there is no problems at all.

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

Moni_GK — Mon, 11 Nov 2019 13:51:51 GMT

Hello i7even,

please send me another phone number so that the colleague can arrange the appointment with you.

Best regards

Moni

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Mon, 11 Nov 2019 16:46:33 GMT

Hi Moni

Phone number send in PM

Someone who speak english as you please.

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

Moni_GK — Tue, 12 Nov 2019 14:23:59 GMT

Hello i7even,

I hired the technician for you. The colleague will call you and make an appointment with you.

Best regards

Moni

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Mon, 18 Nov 2019 13:39:06 GMT

Greetings

Until today i don't receive any call from technician nor information 😕

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

pRo-Marco — Tue, 19 Nov 2019 14:51:51 GMT

Hi i7even,

the technician was at your place today. Does everything work out now?

Kind regards

Marco

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Thu, 21 Nov 2019 22:17:48 GMT

Greetings

Yes he did come without making a call to make an appointment, but my wife was at home at that moment at least.

For what the technician said i had a slightly loose cable which he tightened.
But the problem persists, i did speed test in the last 2 days i keep losing speed at evening.

Test today at 18:25

Test today at 20:40

Test today at 21:34

Test today 22:35 in different computer (over cat6 aswel)

same results

Something i did notice since technician come was the change of signal values

is now diferent from before

OLD Values

New Values

I dont know which of the 2 is the correct

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

pRo-Marco — Fri, 22 Nov 2019 11:08:59 GMT

Hi i7even,

he signal is good now. It seems like here are problems in your network. There is high packetloss vom your device towards the Fritzbox. Are you using any software-firewalls or something like that?

Kind regards
Marco

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Fri, 22 Nov 2019 17:07:43 GMT

Hi @pRo-Marco

Packetloss from fritzbox is normal because the ping as set 2.5 sec to the fritzbox wheres the router itself block it.

Minimum on fritzbox to receive packet is 2.7 (which I believe so)

If is set to 5 on pingplotter everything is ok or if a ping from cmd line from windows which is 2.7 by default there is no packetloss at all.

Now something i notice is, signal values change on send direction in modulation

when i do have full speed

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

i7even — Sun, 24 Nov 2019 01:39:55 GMT

One more test at 1.40 am at day 24

I dont know if is normal, but as you can see the signal values change on the send direction in modulation

when i have low speed.

Re: Low internet speed 9 to 100mb from 1000MB Cable (English please)

Claudia — Mon, 25 Nov 2019 07:42:37 GMT

Hello i7even

the modulation in send direction almost never influences the download, so I assume this is rather a coincidence. Is there a time patern when the donwload speed is low?

Kind regards,

Claudia