Thema "Re: Very slow speed" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Very slow speed

mido2 — Wed, 02 Oct 2019 21:23:47 GMT

Hello,

My cable Internet used to be relatively slow recently but now it is very very slow. My contact is Red Internet & Phone
200 Cable, but speed tests, either by Vodafone speed test software or another software, only show that my line currently have the capacity of 5mbit/sec

Is there an explanation for that and how can I solve this???

Cheers,

Ahmed

Betreff: Very slow speed

mido2 — Wed, 02 Oct 2019 21:24:38 GMT

Betreff: Very slow speed

mido2 — Fri, 04 Oct 2019 17:45:33 GMT

Two days with no response! The service become too bad aday after another.

Instead of reaching 200 mbit/second, I only get less than 5% of it (2-5 mbit/second) for the same price!!!

Any solutions? The telephone helpline is only in German and is very unfriendly. Could you please consider some more attention to your customers???

Re: Very slow speed

Wallace — Fri, 04 Oct 2019 17:46:42 GMT

Hi, Ahmed,

is the speed so low only via WiFi? What is the speed when you do speed tests in the morning or evening?

Regards

Wallace

Re: Very slow speed

mido2 — Fri, 04 Oct 2019 17:53:46 GMT

Thanks wallace for your reply.

The same low speed happens in the morning and during night. It was like this for quite long time, but recently it becomes horrible. Please see attached image for a speed test I just have.

I only checked the speed through WiFi as I do not use cables. I notice that tge upload speed seems to be okay, but the download is the problem I think.

Re: Very slow speed

mido2 — Fri, 04 Oct 2019 18:14:43 GMT

The speed is also very low using the cable! Please find attached image.

Re: Very slow speed

mido2 — Sun, 06 Oct 2019 10:37:35 GMT

Any suggestions or solutions??

Re: Very slow speed

Jens — Mon, 07 Oct 2019 12:27:12 GMT

Hello mido2,

what wifi-settings did you use? which router did you get from us and can you check the usage of the wifi channel?

Regards

Jens

Re: Very slow speed

mido2 — Mon, 07 Oct 2019 21:15:23 GMT

Hello,

My router is CH7466CE (Firmware version 4.50.20.3).

I use the default router settings since I get it from vodafone.

The wifi settings are in the attached image. Please note that the same problem happended also when using cable.

Cheers,

Ahmed

Re: Very slow speed

mido2 — Mon, 07 Oct 2019 21:16:13 GMT

How can I check the usage of the wifi channel?

Re: Very slow speed

mido2 — Tue, 08 Oct 2019 21:59:41 GMT

Any solution, please?

Is there an English helpline available?

It has been too long with limited speed and almost a week now with less than 5% of the speed I am paying for.

It is not wise to pay c.a. 40 Euros a month for less than 5% of the speed I should get!

Here, I only receive questions without following up with me to solve the issue.

If the issue can not be solved, I am thinking of quitting the contract and move to another company that cares about its customers' complains.

Re: Very slow speed

Jens — Wed, 09 Oct 2019 16:02:25 GMT

Hello mido2,

witch speed did you get with ethernet? Tell me your personal data in a pm. Then i can look for.

But we have not a chat there and not a englich hotline. Please have some patience.

Make also some speedtests in your customer portal.

Regards

Jens

Re: Very slow speed

mido2 — Wed, 09 Oct 2019 16:36:32 GMT

I sent you a private message. I hope this helps to solve the issue.

Cheers,

Ahmed

Re: Very slow speed

Tobias — Fri, 11 Oct 2019 16:55:04 GMT

Hey,

you didnt answered the question about ethernet. What did you get when you try speedtests via lan/ethernetcable?

Regards

Tobias

Re: Very slow speed

mido2 — Thu, 05 Dec 2019 19:45:30 GMT

hello,

Again and again and again, I am having issues with accessing the Internet. In the last couple of days it keeps stop working or is extremely extremely slow. Now the speed I have is only <0.5 mbit/sec instead of 200!!! This is not the first time to have this issue. Last time, it requires too much time until the speed returns to an acceptable range, but never reaches what I am paying for!

I need your support please to solve the issue. If you can not solve this please let me know to find an alternative.

Cheers

Re: Very slow speed

Tobias — Mon, 09 Dec 2019 13:08:11 GMT

Hello @mido2,

again, did you try the connection via lancable? What did you receive there?

Also, i could send you a technician, when he trys it with his own laptop and receives a good connection you have to pay probably for that appointment.. 😕

Regards

Tobias

Re: Very slow speed

mido2 — Tue, 10 Dec 2019 21:07:38 GMT

Thanks @Tobias for your response,

Actually, I tried it using cable as well and the same results happend.

The speed problem comes and goes. It is not extremely slow all the time, but from time to time it suddenly happens and stays very slow for many hours. One day after my complain here, it returns to an acceptable level. But as I said, it is not stable which is frustrating.

I am not at home now to re-check how is the situation now and will check it again when I return home a few days later.

Do you know potential reasons for this speed fluctuations?

Cheers,

Ahmed

Re: Very slow speed

Tobias — Thu, 12 Dec 2019 16:51:16 GMT

Hey,

there can be several things, it can be that the pc that has a problem (software, hardware), generally the management on site. Theoretically one could check this by a technician.

Regards

Tobias