Thema "Betreff: Contract cancelation" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Contract cancelation

renankcb — Thu, 21 Nov 2019 17:10:29 GMT

Hello,

I will be moving to brazil next month and I would like to know how to cancel my contract.

Thanks in advance.

Re: Contract cancelation

Grit — Fri, 22 Nov 2019 07:19:33 GMT

Hello renankcb,

i'm happy to handle the resignation. You should know in advance that it is not possible to terminate the contract immediately on the move date. There is a telecommunications law in Germany, according to which the contract is terminated 3 months after the moving date.

Send me a private message with your name, full address, customer number, date of birth, moving date and full new address. It is important that you then log back in here in the thread.

Regards

Grit

Betreff: Contract cancelation

Tina — Sun, 24 Nov 2019 13:35:59 GMT

Hello renankcb,

thanks for your message. I took care of the resignation. You will get the confirmation in the next few days.

Best regards

Tina

Betreff: Contract cancelation

renankcb — Mon, 25 Nov 2019 14:55:15 GMT

Thank you for your support.

Do I have to do anythingelse? Or is it done?

Att,

Renan

Betreff: Contract cancelation

Grit — Tue, 26 Nov 2019 13:22:10 GMT

Hello renankcb,

you need to send the cable router back. You will find the return modalities in the cancellation confirmation.

Regards

Grit