Thema "Re: No Internet from July 15 to August 9th" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

No Internet from July 15 to August 9th

TJozwicki — Fri, 11 Oct 2019 11:32:33 GMT

My name is Tomasz Jozwicki Kundennummer ***. There was a fire in my building which cause Internet/TV outage from July 15 to August 9th. I was told I will be refund for this period of time. Ticket for the Stoerung was open ***.
Please, let me know if there is anything else you need from me.

Edit: @TJozwicki Deleted your personal data and moved to thr right board. Best regards Tina

Re: No Internet from July 15 to August 9th

Claudia — Tue, 15 Oct 2019 07:00:27 GMT

Hello TJozwicki,

to check this I will need your customer number, address and date of birth. Send me those details via private message and answer again in this thread.

Kind regards,

Claudia

Re: No Internet from July 15 to August 9th

Claudia — Fri, 18 Oct 2019 06:19:11 GMT

Hello TJozwicki,

I still need your address. Reply in this thread after you sent it via PM.

Kind regards,

Claudia

Re: No Internet from July 15 to August 9th

ERFD — Thu, 07 Nov 2019 09:24:01 GMT

Hello, TJozwicki,

in the meantime the colleagues have exchanged the cable router for you. Has this brought anything?

Best regards Fred

Re: No Internet from July 15 to August 9th

TJozwicki — Wed, 20 Nov 2019 12:40:39 GMT

pfalzring 51 bobenhaim-roxheim

Re: No Internet from July 15 to August 9th

TJozwicki — Wed, 20 Nov 2019 12:41:14 GMT

yes, the internet speed improved. Thank you

Re: No Internet from July 15 to August 9th

Martin59 — Wed, 20 Nov 2019 19:02:58 GMT

Hello TJozwicki,

I've just created a credit for the entire monthly contribution.

Due to the processing time, it may happen that the credit note appears on the next but one invoice.

Best Regards Martin