Thema "Re: Internet Slow Ping - Inconsistent" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Internet Slow Ping - Inconsistent

andrenvillela — Thu, 13 Jun 2019 15:51:43 GMT

Hi,

The ping is slow and also losing data, basic it is very slow to answer and the internet flutuate a lot.

Picture attached with ping Vodafone and Google, the time = should be below 10ms always.

My router is Vodafone TG3442DE

Customer number xxx is under my wife name. Please reply if need address and her full name.

Tks, Andre

Edit: Please don´t post your customer number here open to the public

Re: Internet Slow Ping - Inconsistent

Claudia — Fri, 14 Jun 2019 08:38:25 GMT

Hello andrenvillela,

please send a Pingplotter or tracert screenshot, not a simple ping that doesn't show where the rise is. Make sure to use a direct ethernet connection. Are all destinations at each time of the day affected?

Kind regards

Claudia

Re: Internet Slow Ping - Inconsistent

andrenvillela — Fri, 14 Jun 2019 09:07:30 GMT

I am attaching few tests I did on cable.

It is unstable the whole day in all destinations.

I am attaching several tests but you can see on the TRACEROUTE on TERMINAL that several packets are lost, it is very unstable, that way feel like very slow internet when in fact it is fast as you see on the other tests but unstable what make it worst.

Re: Internet Slow Ping - Inconsistent

Claudia — Fri, 14 Jun 2019 13:31:21 GMT

Hello andrenvillela,

okay, I would like to have a look at your access. Please send me a private message that includes your address, birth date and customer number. Answer again in this thread when you sent the PM.

Kind regards,

Claudia

Re: Internet Slow Ping - Inconsistent

andrenvillela — Fri, 14 Jun 2019 14:42:14 GMT

Hi Claudia, I just sent you the PM

Re: Internet Slow Ping - Inconsistent

Claudia — Mon, 17 Jun 2019 16:11:58 GMT

Hello andrenvillela,

there is a problem with the utilisation of the line, which sometimes starts to rise around noon. The line needs to be expanded, I made a fault report for you and assigned it to the line upgrade task. You will get an e mail as soon as the expansion is finished.

Kind regards

Claudia

Re: Internet Slow Ping - Inconsistent

andrenvillela — Fri, 28 Jun 2019 13:05:22 GMT

Hi Claudia, would you have any feedback on the internet ?

Re: Internet Slow Ping - Inconsistent

pRo-Marco — Sun, 30 Jun 2019 12:16:15 GMT

Hi andrenvillela,

the expansion should be completed in December

Kind regards

Marco

Re: Internet Slow Ping - Inconsistent

andrenvillela — Fri, 25 Oct 2019 09:31:19 GMT

The internet now is not instable, it is not working most of the time since the morning on 25-OCT-2019 !!!

Need assistance ASAP... I work from home !

Re: Internet Slow Ping - Inconsistent

pRo-Marco — Mon, 28 Oct 2019 14:21:43 GMT

Hi andrenvillela,

please stop samming via PM. You will get no reply, because we do not answer, if we did not ask for the message.

The modem often looses connection to our infrastructure. I'd like to send a technician atyour place. Is that okay for you? We need access to the technical room where the signal is distributed. Is that possible?

Kind regards

Marco

Re: Internet Slow Ping - Inconsistent

andrenvillela — Mon, 28 Oct 2019 14:35:48 GMT

Sorry Marco, I am very upset and losing money because the internet and no one was answering or replying and I post on Friday for the 1st time. Try contacts everywhere, whatsapp from Vodafone, call, etcetera.

Yes, please ... you can send the technician anytime. I just do not want disturb the neighbors, so if can be between 8:00 AM and 18:00 PM is better.

Re: Internet Slow Ping - Inconsistent

andrenvillela — Mon, 28 Oct 2019 15:03:42 GMT

Hi Marco,

not sure if you got my last msg.... I am okay for the technician come in anytime. I work from home and I am always in just ask to be between 8:00 and 18:00 to avoid issues with neighbors.

Thanks, Andre

Re: Internet Slow Ping - Inconsistent

Manu — Wed, 30 Oct 2019 10:40:45 GMT

Hi andrenvillela,

Yeah, we got your messages. But we are not always online, so it can take a while until you get an answer.

I have instructed the technician, the colleagues will contact you to arrange an appointment.

Best Regards, Manu

Re: Internet Slow Ping - Inconsistent

andrenvillela — Mon, 04 Nov 2019 07:33:56 GMT

Hi Manu,

the technician came but did not do anything, I show him same as I did here on the posts, several ping system, local in Germany and oversea, all of them showing same unstable.

Ping should be between 20-40 ms but on my location is between 20-200 ... all over the place, so any live event I do, like talk on VOIP phone, or playing a game... I have big issues. Freeze and lock the app all the time.

He told me would ask for a IT Master to be sent, with a laptop and other hardwares.... and someone would contact me for that BUT so far... NOBODY DID !

Re: Internet Slow Ping - Inconsistent

andrenvillela — Mon, 04 Nov 2019 07:43:39 GMT

Before I forget to mention...

In my location there is VODAFONE HOTSPOT and on there the ping is always between 20-40 .... but my home is fully unstable between 20-200 what make a nightmare for any live use.

Re: Internet Slow Ping - Inconsistent

Wallace — Tue, 05 Nov 2019 14:41:05 GMT

Hi Andre,

there are still errors on the line and therefore a technician will contact you again.

Regards

Wallace

Re: Internet Slow Ping - Inconsistent

andrenvillela — Tue, 05 Nov 2019 14:57:28 GMT

Hi Wallace,

I appreciate it, he already contact me and will come tomorrow but I am not hopeful because the last technician come here and did not make any extended tests beside look at his mobile vodafone app that check the router and a simple website page that gives a AVERAGE result of ping-speed where you can't get the unstability, when I showed him on linux terminal told me was not valid for him ...

HOPE this time the TECHNICIAN understand better about network for doing several tests.

Thanks,

Re: Internet Slow Ping - Inconsistent

Tobias — Wed, 06 Nov 2019 19:31:53 GMT

Hey,

when the technician visited you, just give us a sign here. 🙂

Regards

Tobias

Re: Internet Slow Ping - Inconsistent

andrenvillela — Thu, 07 Nov 2019 05:39:04 GMT

He came yesterday and this time check things, understood about ping and told me was a issue between the signal received at basement and my apartment... it is scheduled another visit for tomorrow where I guess they will exchange cables or circuits that making the lost of signal

the technician was really old but much better than all of you youngers that check something superficially and doubt customer or have a lack of knowledge or stop looking into it, he check several points, I don't understand Deutch but I could see he argued with someone by phone... seriously, the lack of knowledge from most of vodafone stuff about what make a internet stable really worries me..

I have this issue since JUNE but now got a lot worst... but nobody was capable to really understand what was going on because a lack of knowledge of tools beside use vodafone applications to check

Hope they will fix friday.

Re: Internet Slow Ping - Inconsistent

Tobias — Fri, 08 Nov 2019 14:01:11 GMT

Hey,

there is no shielding for a cable in the apartment, in addition there is irradiation through LTE. The colleagues take care of 🙂

Regards

Tobias