Thema "some website are not reachable" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

some website are not reachable

Riccardo1985 — Tue, 12 Nov 2019 15:23:02 GMT

Good Morning,
I was away last week, now I am back home and there is something strange with my internet connection.
My tv box wifi connected does not work and also my computer connected with lan cable can not reach some websites, same story with my mobile, I can open youtube but other apps don't work. I have already tried to reboot the router and nothing change. I have made a speed test and the only strange value is the upload: 6 M / s.
Could you please help me?
Many thanks,
Riccardo

*** @Riccardo1985, Thread moved from Gewinnspiele to Kabel (cable). ***

Betreff: some website are not reachable

Mav1976 — Tue, 12 Nov 2019 13:15:13 GMT

Hi @Riccardo1985,

Do you have DSL or cable?

Betreff: some website are not reachable

Riccardo1985 — Tue, 12 Nov 2019 13:28:36 GMT

Hi @Mav1976

I have Red Internet & Phone 100 Cable

Re: some website are not reachable

Moni_GK — Tue, 12 Nov 2019 19:06:05 GMT

Hello, Riccardo 1985,

I'd love to take a look at that line. Please send me a PN with your customer data (name, address, customer number and date of birth). Please contact me here again when you have sent me the data.

Best regards

Moni

Re: some website are not reachable

Riccardo1985 — Wed, 13 Nov 2019 09:36:06 GMT

Hi,

Yesterday I have done a factory reset and now everything works again.

Re: some website are not reachable

Mav1976 — Wed, 13 Nov 2019 14:16:33 GMT

Thanks for your feedback, @Riccardo1985.

Can you set your answer as the solution (als Lösung markieren)? That will help other customers with similar issues too.