Thema "Re: No / Slow Internet connection." in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

No / Slow Internet connection.

Dejablue79 — Wed, 03 Jul 2019 11:23:16 GMT

Hello,

Sometime yesterday (02/07) I lost my internet connection.

The modem showed two green lights (power and @) the @ sign was blinking rappidly (sync?) and switched to a slow stady blink (auth?).

This state remained until midnight, then, I got some internet connection but with lots of lost pings and really slow. (I got a 200 mb connection)

This state still continue today (03/07).

I performed the usual power off / on, checking the cables routine but I guess that’s not the issue, as the modem was able to sync.

any chance of getting help?

Re: No / Slow Internet connection.

Tobias — Wed, 03 Jul 2019 19:29:41 GMT

Hey,

I can have a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

Re: No / Slow Internet connection.

DeadInternet — Tue, 05 Nov 2019 13:58:13 GMT

Dear Team,

I have taken Vodafone Internet and Telephone connection on 22.Oct 2019 with 100 MBPS as download speed.It was working good for 3-4 days and then I started facing issues with the internet speed.I was trying to reach out to the Global customer support team on their telephone number but I do not see any English speaking and also was not able to get connected to the support executive.I visited the store where I have taken the connection to register my complaint but they gave the same number for complaints which is not so helpfull.

I am getting a speed of 30 Mbps and also there is lot of issues while using whats app call even.Speed seems to be nightmar for me as I am not able to use it at all.I hardly have multiple connection(Using 1 laptop and 2 monbile connected) and I dont think connection of this speed should cause any issues at all.

Its been 2 weeks since I am facing the issues.Could you please help me to resolve the issue and get me connected to English speaking executive please.

Many thanks!

Regards

Krishna

Re: No / Slow Internet connection.

DeadInternet — Tue, 05 Nov 2019 16:00:40 GMT

Please find my Account details

Account number ***

Edit: @DeadInternet Account number deleted for privacy reasons. Please open a new thread with your question in the DSL Board.