Thema "Internet doesn't work.. DOCSIS offline" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Internet doesn't work.. DOCSIS offline

shmj614 — Wed, 03 Jul 2019 06:24:58 GMT

Dear sir,

I've recently contracted Internet with Vodafon and installed router yesterday (Customer number: ***)

But Internet still doesn't work and flashes red light on the router...

I've tried to check with IP address and it says DOCSIS offline.

Please kindly check this problem asap, as it is pretty urgent for me...

Kind regards,

@shmj614 Customer number removed and contribution moved from DSL to cable. Please do not post private data public. VG_Grit

Re: Internet doesn't work.. DOCSIS offline

Claudia — Wed, 03 Jul 2019 14:32:10 GMT

Hello shmj614,

I'd like to check this. Please send me your details (customer number, address, date of birth and MAC address of the modem) in a private message. Reply here again afterwards.

Kind regards,

Claudia

Re: Internet doesn't work.. DOCSIS offline

minjeeshin — Fri, 05 Jul 2019 10:15:59 GMT

Dear Claudia,

Could you check your privite message?

Re: Internet doesn't work.. DOCSIS offline

Claudia — Fri, 05 Jul 2019 17:51:05 GMT

Hello minjeeshin,

you forgot to send your customer number. Please send it another private message and reply here again.

Kind regards,

Claudia

Re: Internet doesn't work.. DOCSIS offline

minjeeshin — Mon, 08 Jul 2019 19:49:01 GMT

I've just sent you my customer number.

plz check another privite msg.

Re: Internet doesn't work.. DOCSIS offline

Claudia — Tue, 09 Jul 2019 12:44:09 GMT

Hello minjeeshin,

thank you. The installation didn't finish properly, so a technician needs to come to you. I made a task for that, so you should receive a call in the next few days for the appointment.

Kind regards,

Claudia

Re: Internet doesn't work.. DOCSIS offline

Anaguarana — Tue, 15 Oct 2019 01:56:29 GMT

Can you help to me, i have the same problem?

Re: Internet doesn't work.. DOCSIS offline

Claudia — Wed, 16 Oct 2019 10:25:06 GMT

Hello Anaguarana,

please open an own thread for that but remember not to post your private data in public. I will close this thread now.

Kind regards

Claudia