Thema "No internet connection" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

No internet connection

Emmanuel-Jelome — Wed, 11 Sep 2019 09:47:53 GMT

Hi,

We just moved out of our flat and move to a new flat in the same building (just 1 level upstairs). We have contacted Vodafone via e-mail and we got a response that we can just plug the router to the new flat and it should work.

Due to be busy moving and organizing stuff within a week, only this week we were able to pay attention to the router. Unfortunately, almost two weeks later, the Internet connection is still not working. The router's web page admin states that it does not really connect to your service.

This is frustrating because we might again wait for a few weeks, then technicians come in and breaks something, and then wait for a few more weeks --- we'll probably just cut the service altogether if it can ' t be fixed on your end without needing any technicians; which costs more time and money.

Some info you might need:

* Customer number: 93*******

* Contract number: 97*******

PS: Your UI needs a fixing, it's so frustratingly confusing, eg:

- No log in for community page (I even needed to create a new account just to post, request me to register)

- Why do you need to go to search and scroll all the way down in order to make a post (seriously?)

- And it's all in german, you might get more customers if you have at least have an english version (translation)

Hoping for a good outcome, apologies, just very frustrated (from a 2+ year customer).

Best regards,

ejelome

Edit @Emmanuel-Jelome by Matthes (Mod): please do not post any personal customer data publicly and pay attention to choose the correct board selection, moved from "MeinVodafone, MeinKabel & E-Mail"

Re: No internet connection

Wallace — Thu, 12 Sep 2019 08:58:17 GMT

Please send me your customer data (name, address, birthday, customer number) in a private message, then I'll see what I can do for you.

Contact me here when you have sent me the data.

Regards

Wallace

Re: No internet connection

Emmanuel-Jelome — Thu, 12 Sep 2019 12:21:10 GMT

Hello Wallace,

The data requested were sent. Please check.

Kind regards,

ejelome

Re: No internet connection

Wallace — Fri, 13 Sep 2019 08:01:59 GMT

Hi,

I've arranged for a technician to be called in. The appointment will be made under your mobile phone number.

Regards

Wallace

Re: No internet connection

Emmanuel-Jelome — Tue, 24 Sep 2019 18:18:25 GMT

First of all, thanks Wallace!

A technician came the other day.

Unfortunately, they wanted to drill a hole again in the new flat, since the old connection doesn't really work. We talked to the landlord the next day to get permission and he was OK with it and we can provide the landlord's number if necessary so they can confirm.

Would it be possible to re-schedule the technician to complete establishing a new connection?

Re: No internet connection

Moni_GK — Thu, 26 Sep 2019 06:57:50 GMT

Hello Emmanuel-Jelome,

did the colleague contact you again and make a new appointment?

Best regards

Moni

Re: No internet connection

Emmanuel-Jelome — Fri, 27 Sep 2019 11:21:27 GMT

Hi Moni,

Unfortunately, no.

Nobody called afterwards.

Re: No internet connection

Moni_GK — Sat, 28 Sep 2019 16:17:50 GMT

Hello, Emmanuel-Jelome,

I checked directly with the company. Here I have to wait for feedback.

Best regards

Moni

Re: No internet connection

Emmanuel-Jelome — Wed, 02 Oct 2019 18:27:43 GMT

Halo Moni,

No one ever called, so that's it I think.

But I thank you for helping, I think it's just time to go (and I'm not angry anymore).

Best regards,

ejelome

Re: No internet connection

Moni_GK — Sat, 05 Oct 2019 08:18:02 GMT

Hello, Emmanuel-Jelome,

I see there's an appointment now. However, I also see the second contribution from you. I think it makes sense we will limit ourselves to one.

Best greetings

Moni