Thema "Re: VoD problems" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

VoD problems

Kiriwana — Sat, 27 Jul 2019 19:49:43 GMT

Hi there, for the last 2 days, I have been trying to watch a film via VoD. It keeps "hanging". Sometimes the soundtrack keeps going, but no video, just the circle in the middle of the screen. I've tried multiple times, including re-starting the Giga box.

Does anyone know how I make contact with Vodafone to get credit for the 5 Euros?

TIA R. Stuart

Re: VoD problems

Tobias — Sun, 28 Jul 2019 08:51:29 GMT

Hey @Kiriwana,

i would like to check your connection, also, is there any failure that occurs? Could you send me your customer data (customer number, name, address and date of birth of the contract owner) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

Re: VoD problems

Kiriwana — Sun, 28 Jul 2019 12:17:15 GMT

No, no connection problems. Everything works fine except VoD.

The first time I watched 5 minutes and then when I tried to rewind, it hung. After restarting several times, I gave up. The next night, I tried again and that time, I never got any picture, only the soundtrack.

Really, I just want a credit on my account because I've never had any luck with Vodafone VoD, so I will stick with Netflix for the time being.

Rebecca

Re: VoD problems

Wallace — Mon, 29 Jul 2019 13:32:00 GMT

Hi Rebecca,

Without the complete customer data we can not help you unfortunately and also no credit note give.

Regards

Wallace

Re: VoD problems

Kiriwana — Mon, 29 Jul 2019 14:04:35 GMT

No worries, I made contact with the actual customer service reps.