Thema "Re: No internet" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

No internet

fuluwia — Thu, 14 Mar 2019 10:03:32 GMT

My Kundennummer is *********. I cannot access the internet in my room.

This contract is Red Internet & Phone 200 Cable.

My AP is HomeBox AVM FRITZ!Box 6490.

My phone and laptop can connect to the AP, but can not access the internet.

I tried to reboot the AP, but it did not work.

This began from 14.03.2019.

Can you get my cable repaired?

The picture below is from the "Privatkunden / Hilfe & Service / Störungshilfe" page.

Edit: please do not post any personal customer data publicly

Betreff: No internet

fuluwia — Thu, 14 Mar 2019 11:35:56 GMT

Maybe this is not the right place to report my problem.

I am sure the cable between my AP and its access switch is down.

I will get internet if a worker from Vodafone repairs the cable.

I tried to report my problem to Vodafone on the website,

but I only got a telephone number.

I do not speak German, the number is useless for me.

Is there any way to report the failure by email or on the web site?

I would appreciate very much if someone can give an answer.

Re: No internet

Moni_GK — Fri, 15 Mar 2019 11:42:18 GMT

Hello fuluwia.

according to the screenshot there was a failure at your network element. This should be fixed by now and the internet should work normally again.

Best regards

Moni

Re: No internet

fuluwia — Fri, 15 Mar 2019 17:23:39 GMT

No, still no internet, still the screenshot.

Re: No internet

Wallace — Mon, 18 Mar 2019 13:53:01 GMT

Hi fuluwia,

A fire has destroyed our house wiring and it must now be completely rebuilt. At present, the necessary work is being coordinated with the property management.

Regards

Wallace

Re: No internet

fuluwia — Thu, 21 Mar 2019 09:14:08 GMT

I got an email yesterday, which said my network was repaired.

But I still do not have internet.

The following 2 pictures are from my AP.

I think the cable in my room is fine.

Can anyone check my cable?

Re: No internet

Moni_GK — Mon, 25 Mar 2019 08:51:51 GMT

Hello fuluwia,

the colleagues at the hotline have assigned a technician for you and according to the system he should come to you today. Please be patient until the colleague has arrived.

Best regards

Moni

Re: No internet

fuluwia — Tue, 26 Mar 2019 08:28:47 GMT

Nobody came.

I know the cable from my AP to its access switch is down,

but I do not know who can repair it.

I was told the cable does not belong to vodafone,

it is not vodafone's responsibility to repair it.

It is difficult to stay in a country without a native language.

Feel helpless.

Anyway, let's end this thread.

Re: No internet

Wallace — Wed, 27 Mar 2019 10:03:29 GMT

Hi fuluwia,

the technician assignment has been cancelled as we are already planning the complete new construction of the house cabling.

Unfortunately I can only ask for your patience.

Regards

Wallace

Re: No internet

fuluwia — Thu, 04 Apr 2019 08:45:28 GMT

Do you know when it will be repaired?

Re: No internet

Claudia — Fri, 05 Apr 2019 09:18:03 GMT

Hello fuluwia,

currently there is no target date for the installation. I contacted the installation company, hopefully they can give me a few more details.

Kind regards

Claudia

Re: No internet

fuluwia — Thu, 18 Apr 2019 08:13:56 GMT

The technicians are repairing the cable now. Maybe I can access the internet very soon.

There is no internet in our apartment for more than one month.

How do I get a refund for that?

Re: No internet

Marcus89 — Fri, 19 Apr 2019 14:47:13 GMT

Hi fuluwia,

let's talk about a credit when the problem is finally fixed, okay?

Kind regards

Marcus

Re: No internet

fuluwia — Fri, 17 May 2019 08:00:24 GMT

Hi, the cable was fixed yesterday.

How can I get a refund?

Re: No internet

Claudia — Sat, 18 May 2019 08:49:12 GMT

Hello fuluwia,

I gave you the refund for the months March, April and May. You will see it on the next bill. Are there any further questions or do you agree that we close your thread now?

Kind regards,

Claudia

Re: No internet

fuluwia — Mon, 20 May 2019 09:00:37 GMT

Thank you. No further questions. This thread can be closed.