Thema "Re: Internet is unstable" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Internet is unstable

gaaarfild — Sat, 28 Jul 2018 09:47:26 GMT

Last month the internet connection is very unstable.

Ping in online games goes very high periodically.

Dropping connection, so I have to reboot the router.

How can this be fixed?

Thank you in advance.

EDIT: @gaaarfild moved to cable section

Re: Internet is unstable

ERFD — Mon, 30 Jul 2018 16:37:48 GMT

Hello gaaarfild,

does this affect all websites at that moment or only certain ones? Is the Internet unstable all day? Or only at certain times?

Greeting Fred

Re: Internet is unstable

gaaarfild — Tue, 31 Jul 2018 06:36:57 GMT

About form input error: Browser: Google Chrome Version 67.0.3396.99 (Official Build) (64-bit) MacOS

Input form doesn't work. So that's the only way I'm able to reply.

It's for all websites. Just no internet. On WiFi connection status is "Connecten, no internet connection".
The problem with Ping is also very important.

Re: Internet is unstable

gaaarfild — Tue, 31 Jul 2018 06:43:11 GMT

I would say it's not so regular. Mostly it's on the weekends. But also it happened sometimes not on times of high load.

Re: Internet is unstable

ERFD — Wed, 01 Aug 2018 16:21:26 GMT

Hello gaaarfild,

can you please send me your customer number and address by private message? I'll check out the connection.

Greeting Fred

Re: Internet is unstable

Claudia — Fri, 03 Aug 2018 19:42:48 GMT

Hello gaaarfild,

your access looks good right now. You mentioned WiFi, did you test through LAN as well? When was the last disconnect?

Kind regards

Claudia

Re: Internet is unstable

gaaarfild — Sat, 04 Aug 2018 14:54:39 GMT

Hello Caludia,

Disconnects are rare, comparing to ping problems. Ping raises very often. Every +-10 minutes it raises to 200-300 ms and then it goes down during around 10 seconds. Very hard to play online.

Cheers,

Dinar.

Re: Internet is unstable

Wallace — Tue, 07 Aug 2018 14:23:49 GMT

Hi Dinar,

Can you please answer Claudia's questions?

Regards

Wallace

Re: Internet is unstable

gaaarfild — Tue, 07 Aug 2018 14:28:28 GMT

Hi Wallace,

The last disconnect was ‎28.07.2018 around 11:30.

I have no ability to test through LAN as I don't have wires in my flat.

But disconnect last time happened that day. And ping problem happens always.

Kindest regards,

Dinar.

Re: Internet is unstable

Claudia — Thu, 09 Aug 2018 10:46:38 GMT

Hello gaaarfild,

WiFi can be affected by many factors, so it would be best if you could find a way to test through LAN. Did you try out the usual actions like switching to another channel or trying to improve the WiFi signal?

Kind regards

Claudia

Re: Internet is unstable

gaaarfild — Thu, 09 Aug 2018 11:35:44 GMT

Hi Claudia,

I tried to switch the channels. Also tried 2.4GHz and 5GHz.

Unfortunately - no changes. 😞
Kindest regards,

Dinar.

Re: Internet is unstable

Manu — Mon, 13 Aug 2018 08:09:30 GMT

Hi Dinar,

can you please take the networkcable, which was delivered with your device and check if there are any issues? Maybe you can take your Laptop or computer to your router for testing.

The router ist online about 5 days and everything ist fine. No signal variability or anything else.

Best Regards, Manu

Re: Internet is unstable

gaaarfild — Wed, 20 Feb 2019 23:02:52 GMT

Hello again. Seems like that problem is solved. Via cable I don't see any problems. But now Another issue with game Apex Legends. I'm periodically getting network freezes. I ran PingPlotter.

As I couldn't attach it to this post, i posted it to the dropbox.

https://www.dropbox.com/s/8oas1vwgnqcgdw5/146.148.120.92.pp2?dl=0

Could you please check why it happens?

Kindest regards,

Dinar.

Re: Internet is unstable

ERFD — Sun, 24 Feb 2019 08:28:57 GMT

Hello gaaarfild,

we don't open pp2 files. Please insert it as a picture. About a screenshot.

Best regards Fred

Re: Internet is unstable

gaaarfild — Sun, 24 Feb 2019 17:43:48 GMT

Hi Fred,

Attaching.

Kind regards,

Dinar

Re: Internet is unstable

ERFD — Tue, 26 Feb 2019 20:35:48 GMT

Hello gaaarfild,

the test is perfectly fine. Apparently there are a lot of packet losses from your device to the Fritz!box.

Best regards Fred

Re: Internet is unstable

gaaarfild — Tue, 26 Feb 2019 20:55:31 GMT

Hi Fred,

I don't have a Frtizbox. I think it's a Kabelrouter. The big black dual-band one.

Packet loss is a problem of a router or something else?

Kind regards,

Dinar.

Re: Internet is unstable

Moni_GK — Thu, 28 Feb 2019 14:29:38 GMT

Hello gaaarfild,

that is measured again with LAN or with WLAN?

Do you have problems only to the page or to all pages?

Best regards

Moni^mmk

Re: Internet is unstable

gaaarfild — Thu, 28 Feb 2019 14:34:59 GMT

I now always use LAN (Ethernet) only.

And this problem happens to me in Apex Legends game and also in Overwatch.

Random internet lags lasting 10-15 seconds and causing disconnects.

Re: Internet is unstable

ERFD — Mon, 04 Mar 2019 06:53:20 GMT

Hello gaaarfild,

you can test if the packet losses disappear with another Lan cable or if necessary change your NIC once from 1000 MBit to 100 MBit. Maybe this will do something. Do you have the same problems with another PC/MAC via LAN?

Best regards Fred