Thema "Internet speed unter 1 Mbps" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Internet speed unter 1 Mbps

apeach2 — Fri, 28 Dec 2018 22:34:19 GMT

The internet speed is changing very often. The speed is ok for a few minutes and then goes bad (under 1Mbps) again. I have tried all the solution from Vodafone.de and this community, but still didn't get better. Please help!

Welches Produkt? Internetanschluss 16 (Kabel Deutschland)  

Welches Modem/ Router? Hitron  

Welcher Fehler tritt auf?  

- Geschwindigkeit zu langsam (unter 1Mbps) & Geschwindigkeit ändert sich in kurzer Zeit (hoch und niedrig) 

- Es passiert bei allen Geräten (Computer, Smartphone und Smart TV).  

Beginn und Dauer der Störung: Seit Mitte Dezember  

Ich habe Bilder der Geschwindigkeitsüberprüfung angehängt.

*Noch ein Problem: Ich kann meine Vertragsdaten (z.B. Bankverbindung) nicht auf der Vodafone-Homepage sehen (Ich war ein Kunde von Kabel Deutschland). Bitte Hilfe!

Re: Internet speed unter 1 Mbps

Anett — Mon, 31 Dec 2018 09:05:10 GMT

Hello apeach2,

I'd love to look at your connection. Please send me a PN with your data (name, customer number, date of birth and address). Then please report again here in the article.

Regards

Anett

Re: Internet speed unter 1 Mbps

apeach2 — Tue, 01 Jan 2019 15:23:56 GMT

I have sent a PN! Thanks!

Re: Internet speed unter 1 Mbps

Thomas — Thu, 03 Jan 2019 08:04:01 GMT

Hi apeach2,

please check your data. You have given us a wrong customer number.

Regards

Thomas

Re: Internet speed unter 1 Mbps

apeach2 — Thu, 03 Jan 2019 08:39:15 GMT

Dear Thomas,

I have checked the last PN and I have sent the right customer number.

I have just sent a new PN to Anett with captures of customer information from MeinVodafone.

Is there problem with my customer number because I am a customer from the Kabel Deutschland?

Please check it agian. Thanks a lot!

Re: Internet speed unter 1 Mbps

apeach2 — Thu, 03 Jan 2019 10:14:12 GMT

I have found a new customer number from a letter from Vodafone.

I will write on the PN to Anett.

Regards,

Re: Internet speed unter 1 Mbps

Thomas — Fri, 04 Jan 2019 06:55:39 GMT

Hi apeach2,

you have received a new customer number due to the move. With this number you would also have to create a new account in the customer portal. Then you have full access again.

Your connection has to be checked by a technician. We have created an order for it. The colleagues will contact you to make an appointment.

Regards

Thomas

Re: Internet speed unter 1 Mbps

apeach2 — Fri, 04 Jan 2019 08:29:21 GMT

Thanks Thomas.

However, I tried to get an Aktiivierugscode for the new customer number, but it said that it is not valid.

What can I do?

Re: Internet speed unter 1 Mbps

Thomas — Fri, 04 Jan 2019 13:44:50 GMT

Hi apeach2,

i send you a new activation code.

Regards

Thomas

Re: Internet speed unter 1 Mbps

apeach2 — Sat, 05 Jan 2019 12:03:26 GMT

Thanks. The new code is coming via Post, right?

Today a technician came and he looked kables in the house. It seems ok now but he said I have to observe it later on.

By the way, I have not been informed about the cost for the technician service (neither from Vodafone nor the technician).

Is there cost for the service?

Please let me know.

Re: Internet speed unter 1 Mbps

Thomas — Mon, 07 Jan 2019 15:52:49 GMT

Hi apeach2,

correct the activation code comes with the post. The technician is free of charge in your case.

Regards

Thomas

Re: Internet speed unter 1 Mbps

apeach2 — Wed, 09 Jan 2019 15:29:55 GMT

Dear Thomas,

Evergything works now!

Thank you so much for your help! 🙂

Re: Internet speed unter 1 Mbps

Thomas — Thu, 10 Jan 2019 13:48:07 GMT

Hi apeach2,

very good. Do you have any questions or can the thread be closed?

Regards

Thomas

Re: Internet speed unter 1 Mbps

apeach2 — Thu, 10 Jan 2019 14:32:36 GMT

No more questions!

Have a nice day.