Thema "Re: Service interruption" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Service interruption

Leblanc — Wed, 03 Oct 2018 19:32:33 GMT

Apologies for not using German, my language skills are not yet up to the task. For the last two weeks my router (Sagemcom 5460) will prevent an internet connection roughly twice a day, requiring a power cycle and twenty minute boot up before restoring internet. Is there a new firmware I need (current is

Firmware Version 6.1.2.26-IMS-KDG)? Any help would be greatly appreciated!

Re: Service interruption

ERFD — Tue, 09 Oct 2018 16:48:07 GMT

Hello Leblanc,

I like to have a look at your modem. Can you please send me your customer number and address by private message?

Greetings Fred

Betreff: Service interruption

Leblanc — Thu, 11 Oct 2018 06:01:11 GMT

Message sent, thanks!

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ERFD — Tue, 16 Oct 2018 10:04:05 GMT

Hello Leblanc,

I can't detect any faults on the mains which could cause this problem for you. I would like to assign a technician to take a look at the connection on site. Is that okay for you?

Best regards Fred

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Leblanc — Thu, 18 Oct 2018 12:03:11 GMT

Thank you for checking. I don't think a service call is necessary as the problem seems to have fixed itself. I haven't had a problem in the last week. Thanks again!

Betreff: Service interruption

Tobias — Thu, 25 Oct 2018 08:05:45 GMT

Hi Leblanc,

thanks for that feedback. So, im gonna close this thread then, when you got another problem just create a new thread.

Regards

Tobias