Thema "Re: Wi-Fi problems with FAST 5460 router on Android phones" in Archiv_Störungsmeldungen-Internet-TV-Telefon-Kabel

Wi-Fi problems with FAST 5460 router on Android phones

simas00 — Fri, 06 Apr 2018 16:07:08 GMT

Good afternoon,

First of all I apologize for writing in English but my German is still very rudimentary.

I have your package Red Internet & Phone 100 for a few days

I have the router Sagemcom FAST5460 with the firmware 6.0.1.49 IMS KDG.

I have a lot of problems with the WLAN on my Android devices.

I do not have any problems with the computer (either with cable or WLAN)

I have tried troubleshooting the router page (disabling 2.4Ghz, disabling 5Ghz, changing the range, changing the protocol, changing SSID, changing password, resetting the router and the android devices) but the problem persists.

I tried to change my device settings.

From reading both online and specifically in this forum I realized there is a lot of reports with the same problem regarding this router so apparently it is a general problem.

I request your help please. Let me know how to proceed.

Thanks in advance,

best regards

Re: Wi-Fi problems with FAST 5460 router on Android phones

Wallace — Wed, 11 Apr 2018 09:53:42 GMT

Hi simas00,

The problem is known to us and should be solved with the next firmware. If the tests with the beta firmware go well, it should be rolled out in 4 to 6 weeks.

Regards

Wallace

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

simas00 — Mon, 16 Apr 2018 11:17:50 GMT

Hello Wallace,

Thanks for your reply.
Is there any way to update it to the beta firmware? I'm willing to give it a try even if it's not completely stable.
Thank you in advance.

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

Jens — Thu, 19 Apr 2018 09:06:06 GMT

Hello simas00,

please be patient a little longer. The tests are still going on.

Regards

Jens

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

simas00 — Fri, 11 May 2018 14:34:58 GMT

Hey.

Any news on the firmware update?

Thank you in advance

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

ERFD — Mon, 14 May 2018 07:10:25 GMT

Hello, simas00,

yes there is an update that fixes this problem. Can you please send me your customer number and address by private message? I take your message with me so that your modem is supplied with the update.

Greeting Fred

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

Claudia — Thu, 17 May 2018 09:14:27 GMT

Hello simas00,

I informed the colleagues so you should get the firmware update in a few days.

Kind regards

Claudia

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

simas00 — Thu, 17 May 2018 22:50:15 GMT

I already sent the private message a few days ago.
Do I need to do anything to the router? Should I factory reset it? Or the update is done remotely?
Thank you

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

Manu — Tue, 22 May 2018 09:55:06 GMT

Hi simas00,

sorry, but I think the forecast of 4-6 weeks was a little too optimistic.

Please be a patient a little longer. Of course you can reset your box, a factory reset is not requisite.

Best Regards, Manu

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

Wehnelt — Fri, 15 Jun 2018 08:52:03 GMT

Hallo,

are there any news about a new firmware update?

We got constant Wifi issue´s and i tried pretty much everything to optimize our wifi. So my last hope before getting a new router, is a update on the old firmware.

regards,

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

SebastianSe — Mon, 18 Jun 2018 12:02:01 GMT

Hello Wehnelt,

Please open up a new thread to avoid confusion over here.

Kind regards,
Sebastian

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

hbolshakov — Thu, 26 Jul 2018 10:58:14 GMT

Hi.

I have same issue on all my devices. When using lan cable connection stable, but wifi is awful.

See screenshot below.

I can not work from home. How can I contact customer support?

Best regards

Betreff: Wi-Fi problems with FAST 5460 router on Android phones

pRo-Marco — Sat, 28 Jul 2018 13:50:04 GMT

Hi hbolshakov,

please open your own thread for your topic.

Beacause simas00 didn't gave a Feedback within the last 2 months, I will close this thread.

Kind regards

Marco