Thema "Re: Very slow internet speed." in Archiv_Störungsmeldungen-Internet-TV-Telefon-DSL

Very slow internet speed.

sachinnadgouda2 — Wed, 03 Oct 2018 19:37:20 GMT

Hi All,

Since yesterday I am having a lot of problem with internet speed.

Today it is even worst.

I have 50 mbps internet and the speed I am getting is 4 mbps.

Can you please help me with esolving the issue as soon as possible because 4mbps is very slow and I need 50mbps thats why i bought 50mbps plan and not 16.

Thanks,

Sachin N

Re: Very slow internet speed.

Jens-K — Thu, 04 Oct 2018 14:56:14 GMT

Hi sachinnadgouda2,

please do speedchecks always via LAN cable.

The quality of your WIFI can vary a lot due to external influences like electronic devices or the WIFI of your neighbours.

Regards,

Jens

Re: Very slow internet speed.

sachinnadgouda2 — Fri, 05 Oct 2018 11:19:30 GMT

Thanks for your reply.

I had tried with LAN as well.

But today again the speed are normal.

Can I upgrade my plan to 100mbps?

I had always wanted 100mbps but when I applied for DSL there was no 100mbps plan for my area.

But now we have 100 mbps and I would like to upgrade my lan to 100mbps.

Thanks,

Sachin N

Re: Very slow internet speed.

Jens-K — Fri, 05 Oct 2018 14:46:49 GMT

Hallo sachinnadgouda2,

here you can check if higher bandwidth is available: Verfügbarkeitsabfrage

If yes, you can upgrade your tariff in MeinVodafone.

Or you can send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden

I need your name, customer number and customer password.

Regards,

Jens

Re: Very slow internet speed.

sachinnadgouda2 — Thu, 25 Oct 2018 14:36:14 GMT

Yesterday also the internet speed was too slow. This happens frequently. Yesterday I checked with LAN as well and the speed was 10mbps sometimes it dropped to 2mbps.

Can you please help me with the problem.

Thanks,

Sachin N

Re: Very slow internet speed.

Jens-K — Fri, 26 Oct 2018 10:01:50 GMT

Hi sachinnadgouda2,

if the bandwidth is too low regurlarly please do a at least 3 speedchecks here: http://www.speedcheck.vodafone.de on 3 different days during different daytimes and note the ticket numbers.

- Connection via LAN cable

- No parallel downloads, streams, IPTV etc.

- No (powerline-) adapters or extension cables

You can then send me the results via private message. Click my avatar -> Diesem Benutzer eine private Nachricht senden.

I also need your name, customer number and mobile phone number.

Regards,

Jens

Re: Very slow internet speed.

sachinnadgouda2 — Tue, 20 Nov 2018 10:18:52 GMT

****

Edit: Please do not post any IDs.

Even though here it is showing 17mbps i do not believe its 17 mbps because when i check on other speed test sites its showing 2-10mbps and i really do not understand how only vodaphone sites show 17mbps.

The sites also take ages to load so it can not be 17mbps at all.

This problem i am havinf frequestly and its the third time now i show you.

the first two ok were not on your site but i was facing the same problem and i do not have time everytime to sit down and connect to a LAN cable.

Everyweek randomly i get slow speed and this happens many time.

Please help me.

Thanks,

Sachin N

Re: Very slow internet speed.

Julz2k — Sun, 11 Nov 2018 20:38:52 GMT

Can you please check it with breitbandmessung.de (official tool from the Bundesnetzagentur and every provider has to accept it if properly executed.) and post the results here, thanks.

Re: Very slow internet speed.

sachinnadgouda2 — Sun, 11 Nov 2018 20:50:55 GMT

yeah here its shpws 6mbps which might be correct from 1mbs to 6 mbps and my plan is 50 mbps which is no where near.

Re: Very slow internet speed.

Julz2k — Sun, 11 Nov 2018 20:53:32 GMT

Is your speed always so slow or only at midday/ prime time?

Re: Very slow internet speed.

sachinnadgouda2 — Mon, 12 Nov 2018 08:41:35 GMT

Its very random. Sometimes its morning some times its evening sometimes in the night. And sometimes its wednesday sometimes thursday sometimes Sunday etc.

And I feel let it be any time of the day its a DSL connection and it should not be as slow as 6 mbps for a connection of 50 mbps where minimum is 17 mbps.

Re: Very slow internet speed.

Julz2k — Mon, 12 Nov 2018 17:40:41 GMT

@sachinnadgouda2@ schrieb:
Its very random. Sometimes its morning some times its evening sometimes in the night. And sometimes its wednesday sometimes thursday sometimes Sunday etc.
And I feel let it be any time of the day its a DSL connection and it should not be as slow as 6 mbps for a connection of 50 mbps where minimum is 17 mbps.

Sounds weird. Its possible that your connection is affected by "regional disturbances" e.g. not enough capacities to handle the traffic (bitstream layer 2/3 redirection). But please send @Jens-K your customer number and other informations he asked for, he can check your connection then.

Re: Very slow internet speed.

sachinnadgouda2 — Mon, 12 Nov 2018 20:16:03 GMT

Again today the speed is very low.

3MQ9E

Re: Very slow internet speed.

sachinnadgouda2 — Tue, 13 Nov 2018 20:43:31 GMT

This is third day in a row the speed is so slow.

D7BLY

The speed is slow from 7 pm -10 pm.

This is frustrating this the time i need internet everyday after i come from office and its not available the videos buffer for eternity. In tickets it shows 12 mbps but i doubt because all other sites show 2-7 mbps.

Please help me and resolve the problem.

Its very very frustrating.

Thanks,

Sachin N

Re: Very slow internet speed.

Julz2k — Tue, 13 Nov 2018 20:54:32 GMT

@sachinnadgouda2@ schrieb:
This is third day in a row the speed is so slow.

D7BLY

The speed is slow from 7 pm -10 pm.
This is frustrating this the time i need internet everyday after i come from office and its not available the videos buffer for eternity. In tickets it shows 12 mbps but i doubt because all other sites show 2-7 mbps.

Please help me and resolve the problem.
Its very very frustrating.

Thanks,
Sachin N

Have you send your details (customer number, speedtest ticket e.g.) to Jens-K so he can have a look at it?

Re: Very slow internet speed.

sachinnadgouda2 — Mon, 19 Nov 2018 12:34:46 GMT

Thank you all for the support.

Now a technical ticket has been created to solve the problem.

The investigation was done and a reginal disturbance was found.

I will keep you posted with the updates.

I got a message that the problem will be taken care.

Thanks,

Sachin N