Vodafone English Support?

joaovrodrigues — Thu, 18 Oct 2018 18:20:21 GMT

I'm sorry for my lack of German, but I just arrived in Berlin for work and I'm having some issues with my internet connection. When I call most operators refuse to help me because I can't speak german, there was one who issued a technical support ticket and after a few hours I got a message saying that no problem was detected.

For 3 days now my router is stuck in pppoe timeout when I try to connect with my modem installation code, so I'm left without internet access even though it reports good dsl access. I would like to know where I can report this so I can have my problem fixed. Thank you very much.

Re: Vodafone English Support?

Jens-K — Sat, 20 Oct 2018 14:23:38 GMT

Hi joaovrodrigues,

what kind of connection and which modem do you use?

What did you do so far to solve the problem? Did you try to restart or reset the modem and checked all cables?

Regards,

Jens

Thema "Re: Vodafone English Support?" in Archiv_Störungsmeldungen-Internet-TV-Telefon-DSL

Vodafone English Support?

Re: Vodafone English Support?