Easybox804 Stuck on Insert DSL cable

easybox804issue — Mon, 18 Jun 2018 12:08:11 GMT

Hello Team,

I have recently changed my connection from low speed to high speed . Its from 16mbpsto 25 mbps on Friday.

I have been told that i can use same modem Easybox804 for the new connection.

I Have MIC for modem activation but while doing activation I am getting on page that shows me error like " Connect DSL cable in DSL port on modem and start." But Cable is already conected but still I am not able to see "Continue " button active, its still gray inactive.

Several times I did reset and factory reset but it got stuck at same page.

I can see Powe r-Red LED at bottom and only one LED green on top that is for WLAN , rest all EDs are not glowing?

Please guide me s it connection problem or Modem problem?

Please guide me on this topic , SInce I am not able to speak German so I am not able to get support from team.

Please help.

Sachin Jadhav

Re: Easybox804 Stuck on Insert DSL cable

Jens-K — Tue, 19 Jun 2018 17:11:14 GMT

Hi Sachin,

welcome to the Vodafone Community!

Please check if you are using the correct MIC. You should have received a new one for the new DSL connection.

If you still can not activate your modem, send me a private message. I will have a look into this.

I need your name, your customer number and your mobile phone number.

Regards,

Jens

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Easybox804 Stuck on Insert DSL cable

Re: Easybox804 Stuck on Insert DSL cable