Thema "DSL problem - English support" in Archiv_Störungsmeldungen-Internet-TV-Telefon-DSL

DSL problem - English support

efolsomfeldt — Wed, 28 Feb 2018 15:38:23 GMT

Since this morning my DSL router has been unable to connect to the service, it says the cable is unplugged within first 200m. I have verified all connections within my home are working. I tried to contact technical support but my German language skills are not good enough for a technical conversation. Hopefully I can get some help here. Thank you.

Re: DSL problem - English support

Jens-K — Thu, 01 Mar 2018 12:31:01 GMT

Hi efolsomfeldt,

welcome to the Vodafone Community!

Here you can check if your connection is affected by a known outage: Netz-Experten

If you don't find any info there, please send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden

I need your name, your customer number, your customer password and a mobile phone number.

Also I need to know which modem you are using.

Regards,

Jens

Betreff: DSL problem - English support

efolsomfeldt — Mon, 05 Mar 2018 09:52:27 GMT

I am still having same issue. I messaged you Jens but no response. I just want technician to come and fix the issue.

Betreff: DSL problem - English support

Jens-K — Tue, 06 Mar 2018 12:48:36 GMT

Hi efolsomfeldt,

I created an incident ticket for you.

You'll receive info via SMS.

Regards,

Jens

Betreff: DSL problem - English support

efolsomfeldt — Wed, 07 Mar 2018 13:24:52 GMT

Hi Jens,

A technician was scheduled to come today in reference to ticket #TAXXX but no one came. Is it possible to obese reschedule someone to come as soon as possible?

Thank you.

Edit: Ticketnumber deleted.

Betreff: DSL problem - English support

Jens-K — Wed, 07 Mar 2018 13:27:10 GMT

Hi efolsomfeldr,

we didn't receive a feedback from the Telekom yet.

As soon as we received their reply, my colleagues get back to you via phone or SMS.

Until then I ask for your patience.

Regards,

Jens

Betreff: DSL problem - English support

DSL7430 — Wed, 11 Apr 2018 05:41:24 GMT

Hi Jens,

I have the same problem from Yesterday. Could some one help me on this issue.

Since yesterday my DSL router has not been able to connect to the service, it says the cable is unplugged in first 200m. I have all the connections in my home are working. I have tried to contact technical support but my German language skills are not good enough for a technical conversation.Hopefully I can get some help here. Thank you.

Regards

Bala