Problems with Cable

HPC — Sun, 14 Jan 2018 09:51:42 GMT

2 problems:

1 - I have tried to move one of my cable boxes to a different room and I get the message to check the cable connection and if it still doesn`t work, call Customer Service. The strange thing is that the startup program runs and the default page comes up, but, when I try to get a channel I get the check the connection message? What do I need to do

2 - Suddenly,several of my TV functions stopped working, fast forward, pause, rewind: also, all of my recorded programs have become unavailable

Thansk for any help

Re: Problems with Cable

Marcus89 — Wed, 17 Jan 2018 10:20:27 GMT

Hi HPC,

I'd like to check your connection and take a look into our system. Therefore I need your customer ID, name and address via private message. After that, please contact us here again.

Kind regards

Marcus

Thema "Re: Problems with Cable" in Archiv_Störungsmeldungen-Internet-TV-Telefon-DSL

Problems with Cable

Re: Problems with Cable