Thema "Betreff: Worst Internet connectivity" in Archiv_Störungsmeldungen-Internet-TV-Telefon-DSL

Worst Internet connectivity

akhila — Tue, 21 Feb 2017 08:46:33 GMT

Hi,

Myself Akhila, My customer number : xxx

We are experiencing lot of problems with the internet connectivity since 3 weeks. I have also raised a complaint regarding this on 30-01-2017. This is the complaint number : xxx But then the complaint was closed on 31st since the connection was working the next day. But the problem still remains. We lose the connectivity very often and then it comes back after 10-15 minutes. And sometime we lose the connectivity for around 4-5 hours. For example yesterday night we did not have connectivity, But it is working since morning.

Can you check this. Because it is very important to us to have connectivity since we need to work from home and this intermittent loss of connectivity is really hurting us. I can understand if it happens once in a while due to some maintainence or some other problem, but having problem all the time is completely unacceptable.

Thanks

Akhila

Edit: Please do not post any personal details openly on the board. Thanks.

Betreff: Worst Internet connectivity

CIA_MAN — Tue, 21 Feb 2017 10:40:31 GMT

Hello,

I think your phone line near your house, or in your house is broken... 😞 So I think a Telekom technican can help 😉

Wait for a moderator here please...

Betreff: Worst Internet connectivity

Julz2k — Tue, 21 Feb 2017 14:26:49 GMT

Hi Akhila

You should open a new case, call the Hotline so you get a new case ID, will be faster this way.
Vodafone moderators will look into the case but as always you should have a case open so the procedure goes faster.

Betreff: Worst Internet connectivity

Jens-K — Mon, 27 Feb 2017 16:48:13 GMT

Hi Akhila,

I just replied to your private message

Regards,

Jens (Moderator)