Homespot problem ex-Unitymedia User

Emily4781 — Wed, 28 Apr 2021 22:33:53 GMT

Hello,

I'm a ex-Unitymedia User. I had no problem to use Homespots before.

Recently I changed the contract and received the new router( Vodafone Station).

Suddenly there is no Homespot access point(before 'Hotspot' appeared) on my wifi list on my PC and phone either.

When I leave home and I see Hotspot. But I can't connect, it says ID or passwords incorrect.(Before it worked.)

I checked my Homespot status under Website Meine Internet-Produkte.

It shows my Homespot is active. But the slide bar is gray, I can't change my status.

I don't know what makes this problem.

Because of the new Router?(need some setting?)

Because of the merging Unitymedia with Vodafone?

Is there anyone can help me?

Thank you,

Re: Homespot problem ex-Unitymedia User

Emily4781 — Wed, 28 Apr 2021 22:42:58 GMT

It's the status under website 'Meine Daten'.....

Re: Homespot problem ex-Unitymedia User

Ida — Wed, 05 May 2021 10:01:30 GMT

Hi Emily4781

Send me a PM:

full name
Date of Birth
full address
customer number

Please write here again as soon as the PM is out.

Best regards
Ida

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Homespot problem ex-Unitymedia User

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Re: Homespot problem ex-Unitymedia User