Thema "Re: English speaker: I am unable to cancel my subsciption after moving out" in Archiv_Service-Sonstige

English speaker: I am unable to cancel my subsciption after moving out

DavidGirsvaldas — Sat, 13 Jun 2020 20:22:25 GMT

I ordered WLAN-Hotspot-Flat for my short trip to germany. Now Im unable to cancel it.
I already spent enormous amount of time trying. There is no english support. All customer support that I can find is chat bots, that dont understand me. There is no cancellation options in MyVodafone. Where can I get help on my issue?

Re: English speaker: I am unable to cancel my subsciption after moving out

Nancy — Mon, 15 Jun 2020 08:42:50 GMT

Hello DavidGirsvaldas,

I'm happy to help you. You can cancel your contract via our contact form. Let me know if it worked out. Otherwise, I'll check it out. For this I need your customer number, name, date of birth and address by private message. Afterwards you can contact me again here in the thread.

Best regards
Nancy

Re: English speaker: I am unable to cancel my subsciption after moving out

Nancy — Wed, 17 Jun 2020 11:12:52 GMT

Hello, DavidGirsvaldas,

thanks for your data.

I have looked at it and unfortunately your message from May was not very meaningful. Therefore your cancellation request could not be processed yet. I have now set the termination for the WLAN hotspot flat. You will receive a confirmation by e-mail. The costs will be incurred as long as this takes place.

Best regards
Nancy

Re: English speaker: I am unable to cancel my subsciption after moving out

DavidGirsvaldas — Fri, 19 Jun 2020 16:31:57 GMT

Hi,

I received an email from Vodafone stating I have new documents ready and a link attached to access them- vodafone.de/meinedokumente. Is that the confirmation email that you were referring to?

when I click on the link I dont see any documents. See printscreen "mydocs.jpg".

Re: English speaker: I am unable to cancel my subsciption after moving out

Nancy — Mon, 22 Jun 2020 10:06:08 GMT

Hello DavidGirsvaldas,

you have to add your contract there to be able to access the documents in your customer portal. You should also have received the cancellation by e-mail. Also have a look into your spam folder. Please let me know if you have found it. Otherwise I will send it to you again.

Best regards
Nancy

Re: English speaker: I am unable to cancel my subsciption after moving out

DavidGirsvaldas — Mon, 22 Jun 2020 17:41:40 GMT

Hi Nancy,
I havent received a cancellation email yet. Spam folder is empty as well. Can you please resend it?

Re: English speaker: I am unable to cancel my subsciption after moving out

Nancy — Tue, 23 Jun 2020 11:04:19 GMT

Hello DavidGirsvaldas,

I sent it to you again by e-mail. Let me know if it worked.

Best regards
Nancy

Re: English speaker: I am unable to cancel my subsciption after moving out

DavidGirsvaldas — Wed, 24 Jun 2020 17:34:41 GMT

I received to email now. thank you

Re: English speaker: I am unable to cancel my subsciption after moving out

Nancy — Thu, 25 Jun 2020 06:49:24 GMT

Hello DavidGirsvaldas,

I'm glad it has arrived now.

I'll put a lock on your thread.

Best regards
Nancy