Thema "Re: Hotspot and homespot not available" in Archiv_Service-Sonstige

Hotspot and homespot not available

Mayla0088 — Tue, 14 Jan 2020 17:40:09 GMT

Hello,

for the last week I am not able to connect to my hotspot. The homespot and the hotspot don't appear in my networks and I tried to enter 3 id's manually but it keeps telling me that the connection is not possible or not found.

the 3 nearest id's are

HH-7-3609273

HH-7-2789120

HH-7-3099259

thank you in advance

Re: Hotspot and homespot not available

Moni_GK — Wed, 15 Jan 2020 07:50:49 GMT

Hello Mayla0088,

are you where it used to be?

I took a look at the equipment. These are home spots. They're provided by private routers, so we can't interfere there.

Do other Homespots work or don't they?

Best regards

Moni

Re: Hotspot and homespot not available

Mayla0008 — Wed, 15 Jan 2020 14:44:19 GMT

Hello Moni,

even the hotspot are not available. I tried entering them with my iPad, my phone and my laptop but none of them worked. The homespot and the hotspot don't appear at all in the networks available. I tried entering them manually I keep getting the message that the network is not available.

thank you

have a nice day

Re: Hotspot and homespot not available

ERFD — Thu, 16 Jan 2020 07:45:22 GMT

Hello Mayla0008,

all 3 spots are active and have current connections. We can not instruct these private customers to change the location of the modem to improve or even eliminate your reception. Sorry, we have no influence on that.

Best regards Fred