Thema "WiFi Router not working" in Archiv_Service-Sonstige

WiFi Router not working

Amit1 — Tue, 01 Oct 2019 08:49:16 GMT

Earlier the router WiFi signal was very week. From yesterday it has completely stopped the WiFi signal. Now hotspot is not visible. The router might have defected. I don't have internet access. Please help me to solve this issue.

Re: WiFi Router not working

pRo-Marco — Tue, 01 Oct 2019 14:54:17 GMT

Hi Amit1,

I'm not sure. Do you have an own router or do you mean an ordinary hotspot?

Kind regards
Marco

Re: WiFi Router not working

Amit1 — Sun, 06 Oct 2019 15:45:04 GMT

Hello,

The WiFi Router is provided by the Vodafone. LAN is working fine. No problem with the internet connection. Router's hotspot signal too low. I can get the signal only when I take the device very close (0.5 meter). It needs replacement. Can you please suggest what should be done to get the router replaced? Attached the router type.

Regards,

Amit

Re: WiFi Router not working

Wallace — Tue, 08 Oct 2019 06:30:51 GMT

Hi Amit,

Which router (model) do you have from us? Can you please perform a factory reset with the router?

Regards

Wallace

Re: WiFi Router not working

Amit1 — Tue, 08 Oct 2019 11:19:30 GMT

Hello,

I have HITRON CVE-30360 router. I did factory reset, but nothing changed. Routers signal emitting capacity has been reduced. I think it needs replacement.

Thanks,

Amit

Re: WiFi Router not working

Wallace — Thu, 10 Oct 2019 10:16:05 GMT

Hi Amit,

I like to change the router. Send me your customer data (name, address, birthday, customer number) in a private message and then let me know that you have transmitted the data.

Regards

Wallace

Re: WiFi Router not working

Amit1 — Thu, 10 Oct 2019 17:05:31 GMT

Hello Wallace,

I have sent details in private mail.

Thanks,

Amit

Re: WiFi Router not working

ERFD — Mon, 14 Oct 2019 11:04:54 GMT

Hello, Amit1,

I initiated the exchange. Please send us feedback after the device has been replaced. The defective router must be returned to us.

Best regards Fred

Re: WiFi Router not working

Amit1 — Sun, 20 Oct 2019 04:03:02 GMT

Hello,

Thanks for initiating the replacement.

I stay alone in house. House will be locked during my office hours. How can I know when will the technician come to house? or is there possibility to have technician come to house for replacement at specific time?

Thanks,

Amit

Re: WiFi Router not working

Amit1 — Mon, 28 Oct 2019 23:00:43 GMT

Hello,

It's been two weeks, nobody come to replace the router. Could you please let me know the status?

Thanks

Amit

Re: WiFi Router not working

ERFD — Thu, 31 Oct 2019 08:23:24 GMT

Hello, Amit1,

the router was sent to you. No technician comes by. You received the shipping information by SMS. Probably the device went back after 2 weeks.

Best regards Fred

Re: WiFi Router not working

Amit1 — Fri, 01 Nov 2019 12:01:10 GMT

Hello,

I checked with the house owner. The SMS was received by him. I was unaware of this. The router went back. Could be possible to send again?

Thanks,

Amit

Re: WiFi Router not working

ERFD — Mon, 04 Nov 2019 14:24:43 GMT

Hello, Amit1,

yes exactly, the contractor gets the device sent. Then please let us know your phone number by private message.

Best regards Fred

Re: WiFi Router not working

Amit1 — Tue, 05 Nov 2019 19:44:30 GMT

Hello,

I have sent my phone number in private message.

Thanks.

Amit

Re: WiFi Router not working

ERFD — Wed, 06 Nov 2019 12:51:42 GMT

Hello, Amit1,

I retriggered the trade. You will receive the information via SMS.

Best regards Fred