Thema "Re: Hotspot service not working Cancelation" in Archiv_Service-Sonstige

Hotspot service not working Cancelation

enmanuelrp — Tue, 25 Jun 2019 15:09:56 GMT

I have 2 months with the Hotspot service but it does not connect or is too slow. So, I'd like to cancel it.

Best regards

Re: Hotspot service not working Cancelation

Lars — Wed, 26 Jun 2019 07:39:40 GMT

Hi enmanuelrp,

you can easily send the cancellation via the contact form. Please enter "Ich möchte kündigen" in the question window. Then choose "Kabel-Vertrag" and then "Haupt-Vertrag kündigen". In the next step you take the point "Ich möchte den Vertrag ordentlich zum Vertragsende kündigen" and then the link to the "Kontaktformular". Please check it out.

Best regards

Lars

Re: Hotspot service not working Cancelation

enmanuelrp — Thu, 15 Aug 2019 09:56:30 GMT

thanks for the quick reply,

I did as suggested, but I am still getting charged. Is there any way to open a refund case since this service does not work at all?

Thanks

Re: Hotspot service not working Cancelation

Tina — Fri, 16 Aug 2019 15:40:58 GMT

I'm sure you got a cancellation confirmation. What date did you get confirmed?

Best regards

Tina

Re: Hotspot service not working Cancelation

enmanuelrp — Mon, 19 Aug 2019 14:17:53 GMT

Thanks for your quick answer,

I got the cancelation letter on 1 August 2019 however, it says it will be canceled by 31 October.

Regards,

Re: Hotspot service not working Cancelation

Tina — Tue, 20 Aug 2019 07:40:49 GMT

I can't change the date. Your contract have a contract term and notice period. Until the confirmed date we charge the fees.

Best regards

Tina

Re: Hotspot service not working Cancelation

enmanuelrp — Tue, 20 Aug 2019 08:22:14 GMT

Thanks for your answer,

even if the service does not work, will you still charge? I've paid for this hotspot service and it does not work, I contacted customer service but they did not help since I don't speak German. So it is very unfair that Vodafone is offering a very deficient service and still charging without offering a possibility to refund the money paid for something that is worthless.

Best regards,

Re: Hotspot service not working Cancelation

Tina — Tue, 20 Aug 2019 10:28:51 GMT

What exactly doesn't work? Can't you connect to the hotspots? Have you tested it at different hotspots?

Best regards

Tina

Re: Hotspot service not working Cancelation

enmanuelrp — Sat, 24 Aug 2019 11:38:07 GMT

the hotspot NEVER has internet, that's what I mean. I could connect 2 or 3 times, but just for a few minutes because of the Internet was gone again, and yes, I tried with other devices, I tried in outside (yes does not make sense because I need the Internet at home), yes I tried different hotspots. So it's not my fault that your service does not work properly. Then, who should say I do not have time to do it?

thanks

Re: Hotspot service not working Cancelation

Nancy — Mon, 26 Aug 2019 09:51:52 GMT

Hello enmanuelrp,

which message did you receive? Have you ever contacted us to find out why?

Many greetings

Nancy

Thema "Re: Hotspot service not working *Cancelation*" in Archiv_Service-Sonstige

Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Re: Hotspot service not working *Cancelation*

Thema "Re: Hotspot service not working Cancelation" in Archiv_Service-Sonstige

Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation

Re: Hotspot service not working Cancelation