Thema "How to cancel Wifi Hotspot Flat option?" in Archiv_Service-Sonstige

How to cancel Wifi Hotspot Flat option?

Masquer — Wed, 31 Jul 2019 13:17:37 GMT

Please help me to turn the option off -- I don't need it anymore, but can't find interface to cancel it.

Re: How to cancel Wifi Hotspot Flat option?

Grit — Thu, 01 Aug 2019 06:18:27 GMT

Hello Masquer

you can deactivate this option in your customer portal.

Regards

Grit

Re: How to cancel Wifi Hotspot Flat option?

Masquer — Thu, 01 Aug 2019 07:07:00 GMT

I searched thru the whole customer portal, but I can't find it.
Please point me with a direct link or screenshot.

Re: How to cancel Wifi Hotspot Flat option?

Grit — Fri, 02 Aug 2019 06:26:34 GMT

Hi,

Is it just the Homespot option or do you mean a real Hotspotflat? This is a fundamental difference. You can find the option under "booked options" in the customer portal and cancel it. You can cancel the flat via the contact form.

Regards

Grit

Re: How to cancel Wifi Hotspot Flat option?

Masquer — Fri, 02 Aug 2019 07:36:26 GMT

The form you linked me to doesn't help, it just keeps asking me over and over what am I looking for.

Re: How to cancel Wifi Hotspot Flat option?

Grit — Fri, 02 Aug 2019 10:14:57 GMT

Which of the two links? If you use the contact form, you enter "Kündigung", then at a certain point you can send an e-mail about it.

My English is not good, so I still don't know exactly what you want to cancel. Tell me if it's the Hotspotflat or the Homespot option. I can certainly help then.

Send me a private message with your name, address, customer number and date of birth. After that, please sign in again here in the post.

Regards

Grit

Re: How to cancel Wifi Hotspot Flat option?

Masquer — Fri, 02 Aug 2019 10:42:43 GMT

The link to contact form with some wizard. I do choose "Kündigung" but I don't get what is that certain point where I can send an email. Should I keep asking the same request to wizard several times? Should I ask specifically to let me email? Should I type it in German? This is totally unintuitive and frustrating.

The option I want to cancel is "Wifi Hotspotflat Flat", not Homespot, I never mentioned Homespot.

I've contracted with Vodafone in May, it was not connecting, cable damaged, and was fixed only after over a month. This is the only reason I bought Hotspot Flat -- to be able to connect at least to public Wifi spot. Now my cable is finally fixed and I don't need it anymore. Why is that a problem to turn it off, why is there is no simple button? My experience is already awfull, please, just help me at least with my simple request oh my god!

Re: How to cancel Wifi Hotspot Flat option?

Grit — Fri, 02 Aug 2019 12:30:44 GMT

Correct, the specifications in the form must be filled out in German. You can then write English in the free text. But this has become unnecessary. I have taken over the notice for you. You will receive the confirmation within the next days.

Regards

Grit

Re: How to cancel Wifi Hotspot Flat option?

Masquer — Fri, 23 Aug 2019 07:21:30 GMT

Hello, its been already 3 weeks, but the option is still there.

Could you please be so kind to finally turn it off and also refund my Wifi Hotspot Flat bill for August?

Re: How to cancel Wifi Hotspot Flat option?

Grit — Fri, 23 Aug 2019 12:36:26 GMT

Hello Masquer,

have you looked at the termination confirmation? There is the cancellation date. This is the 31.08.2019. Every contract has a duration and cannot be terminated immediately, also this contract. So there will be no refund, because the end of the contract is not yet reached.

Regards

Grit

Re: How to cancel Wifi Hotspot Flat option?

Masquer — Fri, 23 Aug 2019 12:59:36 GMT

Hello Grit,

sorry, but I don't see any confirmation -- nor in my mailbox, nor in vodafone account.
Could you please check it once again?

As for the contract duration argument -- I would accept it normally, but the thing is I had intention to cancel it last month, in July.
If you had some user interface to cancel it, cancelation date would be the end of July
It's not my fault it took several days messaging on forums to just turn off the option.
I have a strong feeling that that you've forced me to pay extra month by no reason.
I've never even used it since then...

Re: How to cancel Wifi Hotspot Flat option?

Grit — Fri, 23 Aug 2019 14:05:38 GMT

Whether you use the Flat or not is irrelevant. The cancellation is also possible via the contact form, but in German. I can't just backdate the cancellation if I can't register any progress. It is now as it is and cannot be changed. The contract ends on 31.08.2019 and there is no refund.

The confirmation went out to you on 02.08. and is also deposited in the customer portal!

Regards

Grit