Thema "Re: WLAN Flat Hotspot" in Archiv_Service-Sonstige

WLAN Flat Hotspot

Sha1 — Sun, 13 Jan 2019 09:09:28 GMT

HI, I had subscribed to the wifi wifi hotspot on the 13/12/2018, however what connected to the w wifi only on 22.12.2018 when the mail with login details came in.

1) May I ask from when I've been billed?

2) I would like to know so when is the last day of using this wifi?

3) What is your cancellation policy?

My account number is 9338*****

Thank you

Edit: please do not post personal information publicly

Re: WLAN Flat Hotspot

ERFD — Mon, 14 Jan 2019 12:18:32 GMT

Hallo Sha1,

ich schaue mir Deinen Vertrag gern an. Ich benötige dafür Deine Kundennummer, Deine Anschrift und Dein Geburtsdatum per Privatnachricht.

Gruß Fred

Re: WLAN Flat Hotspot

Sha1 — Thu, 17 Jan 2019 19:07:57 GMT

Hi Fred,

I have sent you a PM with my details.

Please look into it. I have also received a billing for 01.01.2019 to 31.01.2019. May I know how many deductions have been made?

Thank you

Shabana

Re: WLAN Flat Hotspot

pRo-Marco — Sat, 19 Jan 2019 09:23:15 GMT

Hi Shabana,

the first day is the 13.12.2018. Because there is no cancelation of the contract, it is not possible to say a last day.

You can cancel the contract within 4 weeks. It's been debited twice so far.

Kind regards

Marco

Re: WLAN Flat Hotspot

Sha1 — Sat, 19 Jan 2019 10:32:13 GMT

Hi Marco,

I would like to request to cancel as I leave the country on the 25th January 2018.

I do not want further deductions. Do let me know if you need me to do anything from my end.

Thank you

Shabana

Re: WLAN Flat Hotspot

Stephan — Mon, 21 Jan 2019 11:22:05 GMT

Hi Sha1,

I've now assigned the resignation for you. The contract for the Hotspot-Flat ends on 11.02.2019.

Regards

Stephan