Thema "Betreff: How to cancel WiFi Hotspot Flat" in Archiv_Service-Sonstige

How to cancel WiFi Hotspot Flat

rrivera — Fri, 11 May 2018 17:18:04 GMT

Can anyone please tell me how to cancel WiFi Hotspot Flat?

I have never been able to sihn in, asked for help several times but nobody helped me.

Best Regards,

Rafael Rivera

Re: How to cancel WiFi Hotspot Flat

Grit — Mon, 14 May 2018 19:09:27 GMT

Hello Rafael

what have you been trying to cancel Hotspotflat?

Regards Grit

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Wed, 16 May 2018 14:50:14 GMT

Hello Grit

Thank you a lot for your reply, I never was able to sign in... I always receive a message that I'm not a registered customer even when I receive the confirmation mail and the contract appear in my.vodafone

I will really appreciate your help to cancel it

Best regards
Rafael

Re: How to cancel WiFi Hotspot Flat

rrivera — Thu, 17 May 2018 08:37:42 GMT

Hello @Grit

Thank you a lot for your reply, I never was able to sign in... I always receive a message that I'm not a registered customer even when I receive the confirmation mail and the contract appear in my.vodafone

I will really appreciate your help to cancel it

Best regards
Rafael

Betreff: How to cancel WiFi Hotspot Flat

Grit — Thu, 17 May 2018 14:00:38 GMT

Hello rrivera

the contract is visible and you can create additional logins. The button would not be visible if there was no contract. The main login is done with the login data of the customer portal.

You can only terminate the contract at the regular end of the term. You want me to do that for you? Then send me your name, address, customer number and the link to your contribution in a private message.

You have now created 4 threads on this topic. You won't get quicker answers that way either. Please be so good as to limit yourself to this one. We moved everyone else to the archive. also the private messages to the moderators, which you sent numerously, were not desired. You should also refrain from

Regards Grit

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Thu, 17 May 2018 14:10:08 GMT

Dear @Grit

Thank you for you reply.

Yes, you are right it's supposed to work with same credentials for myvodafone, but never worked. So never be able to use it.

My apoligies for the other theads/messages.

I'm sending you a private message with information required.

Best Regards,

Rafael

Betreff: How to cancel WiFi Hotspot Flat

Thomas — Fri, 18 May 2018 15:33:35 GMT

Hi rrivera,

there is no contract with Hotspot Flat. You just booked the TV app. Do you want to terminate this contract?

Regards

Thomas

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Fri, 18 May 2018 17:20:48 GMT

Dear @ Thomas

Thanks for your reply .. attached you will find a screenshot of my vodafone customer page with both contracts.

In fact I received today a charge into my bank account for WLAN service which I haver been able to use.

Could you please take a look?

Thank you in advance and best regards,

Rafael

Betreff: How to cancel WiFi Hotspot Flat

Thomas — Tue, 22 May 2018 09:45:12 GMT

Hallo rrivera,

yeah, you're right, of course. The Hotspot Flat is booked. She was hiding from me when I looked in the system. You want me to resign her?

Regards

Thomas

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Tue, 22 May 2018 15:41:50 GMT

Hallo @Thomas

Yes, please proceed with cancellation of Hotspot Flat.

I will keep GigaTV for the moment, but just to know how to proceed when desired... could you please tell me the procedure to follow for it's cancellation?

Thank you in advance and best regards,

Rafael

Betreff: How to cancel WiFi Hotspot Flat

Thomas — Wed, 23 May 2018 09:08:41 GMT

Hi Rafael,

the hotspot flat cancellation has been processed. You'll get an confirmation.

If you would like to cancel the TV App, you can simply contact us again here.

Regards

Thomas

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Wed, 30 May 2018 13:16:39 GMT

Hello @Thomas

I still have active the Hotspot account in my.vodafone and have not received yet the confirmation of cancellation.

Could you please help me to check?

Thank you in advance

Best Regards,

Rafael

Betreff: How to cancel WiFi Hotspot Flat

Thomas — Thu, 31 May 2018 12:17:44 GMT

Hi Rafael,

the confirmation was sent to you by mail on 23.05.

Regards

Thomas

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Fri, 01 Jun 2018 12:55:57 GMT

Hi @Thomas

I received a message as you said, but with a note that the cancellation was still on process and I will receive a confirmation later.

And the contract still appear as active in my vodafone.

Could you please confirm?

Thank you in adavance and best regards,

Rafael

Betreff: How to cancel WiFi Hotspot Flat

Grit — Mon, 04 Jun 2018 08:45:13 GMT

Hello Rafael,

please check the cancellation date in the confirmation. The Hotspotflat will end on 09.06.2018.

Regards

Grit

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Thu, 20 Sep 2018 10:23:28 GMT

Hello @Thomas,

Would you be so kind to help me to cancel the TV Giga App?

Thank you in advance and best regards,

Rafael

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Fri, 21 Sep 2018 15:36:04 GMT

Dear Vodafone Team,

Could someone else help me with this request?

Regards,

Rafael

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Sat, 22 Sep 2018 14:23:05 GMT

Dear @Thomas, @Grit

Could zou please help me with this request?

Thank you in advance and best regards,

Rafael

Betreff: How to cancel WiFi Hotspot Flat

Thomas — Mon, 24 Sep 2018 09:22:08 GMT

Hi Rafael,

the notice has been processed. The procedure is the same as for the last notice.

Regards

Thomas

Betreff: How to cancel WiFi Hotspot Flat

rrivera — Tue, 25 Sep 2018 11:07:10 GMT

Hi @Thomas

Thank you ery much for your help.

Regards,

Rafael