Thema "WLAN-Hotspot-Flat-Vertrag bitte abbrechen" in Archiv_Service-Sonstige

WLAN-Hotspot-Flat-Vertrag bitte abbrechen

typeraven187 — Tue, 21 Aug 2018 14:10:42 GMT

Dear Vodafone Team,

On the 20th of July, I created a post on this forum asking. How can I cancel my WLAN hotspot contract? Grit responded that I should use the "Contact Form". Which I did, and on the 27th of July, the Vodafone Team, responded to my contact form with "to solve your problem, please visit our forum Vodafone under forum.vodafone.de . Open a new thread for your questions and have a little patience. One of my colleagues want to take care of your problem."

So now I'm back for my third attempt to cancel my WLAN-Hotspot Contract.

Can I get help with this request to finally cancel my WLAN-Hotspot contract? To make issues worst, I was charged for the month of August due to the contract still being active.

Best,

Keston

Re: WLAN-Hotspot-Flat-Vertrag bitte abbrechen

Stephan — Wed, 22 Aug 2018 09:18:55 GMT

Hi typeraven187,

when your colleagues have sent you back to us, please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: WLAN-Hotspot-Flat-Vertrag bitte abbrechen

typeraven187 — Wed, 22 Aug 2018 09:29:03 GMT

Hello Stephan,

I have sent the information you request via private message.

Thank you,

Keston

Re: WLAN-Hotspot-Flat-Vertrag bitte abbrechen

Stephan — Thu, 23 Aug 2018 07:58:58 GMT

Hi typeraven187,

thanks for your data.

I'll take your written cancellation from July to cancel your Hotspot contract. The termination will be effective on 24.08.2018.

You will get a written confirmation via postal service.

Regards

Stephan