Thema "Re: Vodafone Hotspot lehnt Verbindung ab (English)" in Archiv_Service-Sonstige

Vodafone Hotspot lehnt Verbindung ab (English)

AlexReact — Sun, 22 Jul 2018 09:21:14 GMT

Hello all, sorry for English in advance

I am waiting for my appartment to be connected to the permanent kabel connection in 3 weeks and before this happens I decided to use Vodefaone Hotspot with Hotspot-Tickets.

I have 2 visible Vodafone hotspots (Hotspot and Homespot) in my appartment. Both of them has perferct strength of signal, but reject to connect. However if I go 200 meters to the next house, I can connect to Vodafone spots and use Hotspot-Tickets with Macbook or my iPhone.

I tried to call to Hotspots support (0800526625) but it is impossible to connect to the operator because as far as I have recognized electronic voice helper and German speech - they need a contract number, which I do not have (I have only offer).

Could you help me how to ask Vodafone to fix this issue?

Thanks in advance and have nice Sunday.

Community-Team: Moved thread to the right board

Re: Vodafone Hotspot lehnt Verbindung ab (English)

Wallace — Tue, 24 Jul 2018 14:53:41 GMT

Hi Alex,

can you please send me the Hotpot-ID?

Regards

Wallace

Re: Vodafone Hotspot lehnt Verbindung ab (English)

AlexReact — Tue, 24 Jul 2018 15:46:22 GMT

Dear @Wallace,

my MacBook does not show the exact ID, however Hotspotfinder APP shows nearly located IDs on a map:

HH-9-1001684
HH-9-459021
HH-9-2531076
HH-9-1966421
HH-9-542192
HH-9-2949455

Could you check please and let me know if you need any additional information?

Re: Vodafone Hotspot lehnt Verbindung ab (English)

Claudia — Thu, 26 Jul 2018 09:54:29 GMT

Hello AlexReact,

it seems only some of the IDs you sent are still active. You wrote the Hotspot declines the connection, do you get an error message when this happens? Could you please send the details from your devices, which means the exact name and the current version of the operating system?

Kind regards

Claudia

Re: Vodafone Hotspot lehnt Verbindung ab (English)

AlexReact — Thu, 26 Jul 2018 18:41:57 GMT

Dear @Claudia

please find some screenshots attached.

You can see that one of the possible reasons could be absense the IP adress via DHCP.

Device tries to get it but fallbacks.

200 meters from my house iphone and macbook connects without any problems.

System Version: macOS 10.13.6 (17G65)

IOS: 11.4 (15F79)

Re: Vodafone Hotspot lehnt Verbindung ab (English)

AlexReact — Fri, 27 Jul 2018 06:15:13 GMT

@Claudia,

and this is a proof that everything works fine in next house.

IP addresses assigns automatically.

May be you can just simply reload Vodafone Hotspots in my house?

Re: Vodafone Hotspot lehnt Verbindung ab (English)

Claudia — Sun, 29 Jul 2018 08:01:01 GMT

Hello AlexReact,

we can't simply restart modems from other customers. You wouldn't like having disconnects all the time because Hotspot users cannot connect to your Hotspot :). I would make a fault report for you, for that I will need your address and the MAC addresses of your devices. Send the details in a PM and reply here again. The last screenshot you sent is the landing page, isn't there any Hotspot ID like the one you sent in the footer?

Kind regards

Claudia

Re: Vodafone Hotspot lehnt Verbindung ab (English)

AlexReact — Sun, 29 Jul 2018 16:00:46 GMT

Dear @Claudia,

I have sent the MAC in PM.

Now, I do not know how to get Hotpsot ID without connection to it.

May be you can advice how and we can use it for investigation?

Re: Vodafone Hotspot lehnt Verbindung ab (English)

Claudia — Tue, 31 Jul 2018 14:02:04 GMT

Hello Alex,

normally the Hotspot ID should be displayed at the login page, just like in this screenshot where I marked the ID with the box down right.

Hotspot ID Loginseite

Could you please check that again? If there isn't anything, I will make the task with the other Hotspot IDs you sent.

Kind regards

Claudia

Re: Vodafone Hotspot lehnt Verbindung ab (English)

AlexReact — Tue, 31 Jul 2018 15:17:56 GMT

Dear @Claudia,

I can not reach the login page without connection to the hotspot that does not not work 😃

I can send you my home address via PM so Vodafone support could ping all the active hotspots and check if they are active.

Re: Vodafone Hotspot lehnt Verbindung ab (English)

AlexReact — Tue, 31 Jul 2018 15:27:22 GMT

@Claudia, may I ask you a question?

First of all, thank you very much for your suport and effort trying to help me! This is very kind of you and I very appreciate.

My question: Why such a huge company does not have a solution for network health monitoring and analysis?

Is it so complicated to get the status of hotspots in some building to understand which of them do not work properly?

Especially if we are talking about dediacated hotposts (not home-based) that allows company to earn money?

Or do you provide guarantee-less service implemented on clients hotposts? Seems not only.

Honestly, I am half step to give up. Telekom hotspot allows to connect in seconds.

Re: Vodafone Hotspot lehnt Verbindung ab (English)

Wallace — Thu, 02 Aug 2018 08:53:11 GMT

Hi Alex,

Unfortunately it is not possible to monitor every single hotspot or homespot, as these are provided by private customers.

In general, we cannot guarantee the use of hotspots and this is also stated in our product description.

Can you please send me the transaction ID of the Hotspot ticket by PN? I can't find an active ticket under your MAC.

Regards

Wallace

Re: Vodafone Hotspot lehnt Verbindung ab (English)

AlexReact — Thu, 02 Aug 2018 13:06:29 GMT

Dear Wallace,

I have sent the ticket ID via PM.

Thanks

Re: Vodafone Hotspot lehnt Verbindung ab (English)

Wallace — Sat, 04 Aug 2018 12:49:38 GMT

Hi Alex,

the ID does not exist. Our IDs have 7 digits and start with a 1.

Regards

Wallace