Thema "Re: WLAN Hotspot Flat taking so long to activate" in Archiv_Service-Sonstige

WLAN Hotspot Flat taking so long to activate

HaiVu — Wed, 25 Jul 2018 11:59:29 GMT

Hello.

I registered for the WHF on Sunday 22nd July, then got an email saying that it takes 1-2 working days to activate. Now its been 3 days and still I havent received anything. Can someone please check it out and somehow speed things up ? Since Im only staying here in Germany for 1 month so I need internet as soon as possible.

Thanks for reading and looking forward to hearing from you.

Best regards

Betreff: WLAN Hotspot Flat taking so long to activate

Gelöschter User — Wed, 25 Jul 2018 12:38:13 GMT

You can call the customer service 0800 1721212. They take a look into your contract.

Simple as that!

Re: WLAN Hotspot Flat taking so long to activate

Thomas — Wed, 25 Jul 2018 15:51:48 GMT

Hello HaiVu,

we can take a look. Send me your customer number, name and address in a private message. After that, get in touch here again.

Regards

Thomas

Re: WLAN Hotspot Flat taking so long to activate

HaiVu — Wed, 25 Jul 2018 18:33:44 GMT

Hi Thomas, please check your inbox.

Betreff: WLAN Hotspot Flat taking so long to activate

HaiVu — Wed, 25 Jul 2018 18:38:44 GMT

Hi Pfefferminz, thanks for the tip. But my SIM is Italian so I was worried it would charge extra because of the foreign calling stuff, I don't know.

Re: WLAN Hotspot Flat taking so long to activate

Tina — Thu, 26 Jul 2018 19:59:59 GMT

Hello HaiVu,

the order confirmation is on its way to you. please be patient a little longer.

Best regards

Tina

Re: WLAN Hotspot Flat taking so long to activate

HaiVu — Thu, 02 Aug 2018 10:45:27 GMT

I'm calling the customer service to cancel now, it's been 1 week and still nothing.

Re: WLAN Hotspot Flat taking so long to activate

Tina — Fri, 03 Aug 2018 06:59:45 GMT

Hello HaiVu,

the confirmation has been sent to the specified address. If you agree, I'll send it again.

Kind regards

Tina