Thema "Re: Problem with Hotspot" in Archiv_Service-Sonstige

Problem with Hotspot

conita — Tue, 29 May 2018 21:17:51 GMT

Hi,

I bought on Sunday a week ticket to connect to the Hotspot with my computer but since yesterday evening is not working anymore. When I connect to the hotspot, the connection is limited, I get a message that internet is not available with it and I constantly get a "DNS_PROBE_FINISHED_NO_INTERNET" error on the browser.

Thanks in advance!

Re: Problem with Hotspot

Jens — Thu, 31 May 2018 08:21:37 GMT

Hello conita,

is it only at one Hotspot? And did you tried another browser?

Regards

Jens

Re: Problem with Hotspot

conita — Thu, 31 May 2018 09:44:22 GMT

Yes, it's only at one Hotspot. I tried different browsers with my laptop and still the same. I also tried to connect from my phone to see if I'm able to buy a ticket for it, buy it never gets assigned an ip from the hotspot or not able to load the page to buy the ticket.

Re: Problem with Hotspot

conita — Fri, 01 Jun 2018 08:30:49 GMT

Is it possible to cancel the ticket and ask for a refund or something? Cause It's been 4 days already since it's not working and for a weekly ticket it's a lot for me.

Re: Problem with Hotspot

SebastianSe — Fri, 01 Jun 2018 19:08:12 GMT

Hello conita,

Could you please inform me about the ID of the spot? I would like to check it.

Kind regards,

Sebastian

Betreff: Problem with Hotspot

conita — Sat, 02 Jun 2018 00:45:30 GMT

Hi Sebastian,

According to the mobile app, the hotspots closest to me are BP-3-4082
BA-3-16965. I'm not sure how to check to which one am I connected with my laptop. But when I try to connect with my phone, in the app the Hotspots ID is empty.

Thanks!

Re: Problem with Hotspot

conita — Sun, 03 Jun 2018 18:46:05 GMT

So the hotspot seems to be working (at least the hotspot portal shows up now). But it's pointless cause my weekly ticket already expired.

This seems to be the hotspot I have connected with my laptop: HH-3-2051936. This one is also displayed in my phone HH-3-3506777

Betreff: Problem with Hotspot

Wallace — Mon, 04 Jun 2018 08:02:02 GMT

Hi conita,

have you tested another browser or why does the hotspot work now?

Reagards

Wallace

Betreff: Problem with Hotspot

conita — Mon, 04 Jun 2018 08:33:01 GMT

I dont know why it started working. Btw is not stable, it comes and goes. I tried different browsers as I mentioned before, but that is not the problem, cause I have the same issue on all my devices.

Re: Problem with Hotspot

Wallace — Tue, 05 Jun 2018 12:05:47 GMT

Hi conita,

Do you have an antivirus or firewall on your devices that can block the connection?

Regards

Wallace

Re: Problem with Hotspot

conita — Wed, 06 Jun 2018 12:58:18 GMT

Hi,

No, I have used the hotspot other weeks without any problem... then suddenly it stopped working. I can send you my mac if it helps.

Would it be possible for you to check the status of the hotspot I mentioned above? Is there a way you can check if the hotspots are working properly and if they had downtime?

Thanks.

Re: Problem with Hotspot

SebastianSe — Mon, 11 Jun 2018 11:51:20 GMT

Hi conita,

Both spots appear to be fine. I have checked them. Was there an improvement in the last couple of days?

Kind regards,

Sebastian

Re: Problem with Hotspot

conita — Tue, 12 Jun 2018 12:30:59 GMT

Hi Sebastian,

I didn't buy a new ticket because I don't want to be charged again for a ticket that might be useless. Is it possible to do something about my previous ticket? Because I paid for a week and wasn't able to use it. Very disappointing.

Thanks.

Re: Problem with Hotspot

SebastianSe — Thu, 14 Jun 2018 10:33:08 GMT

Hello conita,

We don't guarantee permanent access to every single hotspot. So unfortunately I can't give you a refund. Sorry for the inconvenience.

Kind regards,

Sebastian